Customer Service/Sales

The Home Depot; El Paso (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

The Home Depot in El Paso, TX is seeking a Customer Service/Sales Associate who delivers fast, friendly service by actively assisting customers and assessing their needs. You will learn product details, greet and qualify shoppers, recommend solutions, and help close sales in your department.

Maintain in-stock conditions, keep areas clean and safe, and follow safety policies while collaborating with department teams and supervisors to ensure a positive shopping experience for every customer.

Qualifications

• Experience in a retail environment or customer-facing role is preferred.
• Strong communication and active listening skills.
• Ability to qualify customer needs and propose appropriate solutions.

Responsibilities

• Greet customers and assess their needs to recommend products.
• Provide fast, friendly service and close sales where appropriate.
• Keep assigned departments stocked, clean, and safe.
• Collaborate with supervisors and other departments to assist customers.

Skills

Customer service

Sales skills

Communication

Problem solving

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.