Customer Service/Sales

The Home Depot; Cookeville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A major home improvement retailer in Cookeville is seeking Customer Service/Sales associates to provide fast, friendly service and assist customers in assessing their needs. Associates will learn to greet and close sales while maintaining the shop's conditions. The role requires cooperation with department supervisors and adherence to safety standards to ensure a clean, safe, and efficient shopping environment. This position offers diverse department exposure including building materials, hardware, and more.

Qualifications

• Ability to provide fast, friendly service and assess customer needs.
• Familiarity with products and sales techniques.
• Commitment to safety policies and standards.

Responsibilities

• Greet, qualify, recommend, and close sales with customers.
• Maintain stock condition and cleanliness in assigned areas.
• Cooperate with supervisors and other associates.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, D cor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.