Customer Service/Sales

The Home Depot; Centerville (OH); On-site; USD 24,000 - 36,000; Full time

Job summary

The Home Depot is seeking a customer-focused associate at our Centerville store to greet customers, assess needs, recommend products, and close sales. You will learn product details across departments and assist with maintaining stock, cleanliness, and safety standards.

Ideal candidates will be friendly, able to explain options clearly, and work well with team members while providing fast, reliable service in a busy home improvement environment.

Qualifications

• Excellent communication and a friendly, helpful attitude.
• Willingness to learn product information across departments.
• Ability to assess customer needs and explain solutions clearly.

Responsibilities

• Greet customers and qualify their needs to recommend items.
• Close the sale and assist with product selection and checkout.
• Learn products using company tools and resources to answer questions.
• Maintain in-stock conditions and keep areas clean, safe and shop-able.
• Follow all safety policies and report hazards to management.
• Collaborate with department staff and other areas as needed.

Skills

Customer service

Sales skills

Product knowledge

Communication

Tools

POS system

Job description

Job Description Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.