Customer Service/Sales

The Home Depot; Klamath Falls (OR); On-site; USD 30,000 - 38,000; Full time

Job summary

The Home Depot in Klamath Falls, OR is looking for Customer Service/Sales associates who deliver fast, friendly service. You will greet customers, assess their needs, and guide them to the right products to complete a project.

Roles include maintaining in-stock conditions, keeping aisles clean and safe, learning product details, and collaborating with other departments to fulfill orders while following all safety policies.

Qualifications

• Greet, qualify, recommend and close every customer in their department
• Maintain in-stock condition, keep area clean, shop-able and safe and follow safety policies & training

Responsibilities

• Provide fast, friendly service by actively seeking out customers, assess needs and provide assistance
• Learn product information and assist customers to select items that complete a project and drive sales

Job description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.