Customer Service/Sales

The Home Depot; Medina (OH); On-site; USD 31,000 - 42,000; Full time

Job summary

The Home Depot in Medina, OH is seeking a Customer Service/Sales associate to deliver fast, friendly help by actively greeting customers and assessing their needs. You will learn product details and use store tools to propose solutions that complete projects.

You will maintain in-stock conditions, keep the department clean and safe, and work with supervisors and teammates to assist across departments such as Building Materials, Décor, Electrical, and Plumbing.

Qualifications

• Customer-focused, strong interpersonal skills.
• Ability to learn product information and assist customers in selecting solutions.

Responsibilities

• Greet customers and assess their needs to recommend products.
• Assist in maintaining stock and showroom cleanliness and safety.

Job description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.