Customer Service/Sales

The Home Depot; Burlington (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

The Home Depot is seeking Customer Service/Sales associates to deliver fast, friendly service by actively engaging customers, assessing their needs, and guiding them to products that complete a project. You will learn to greet, qualify, recommend and close sales, while keeping assigned areas stocked, clean, and safe for customers and colleagues.

Team members work under supervision with other departments to ensure a positive shopping experience, with opportunities across departments such as

Qualifications

• Greet customers and assess their needs.
• Learn and relay product information to assist in sales.
• Maintain in-stock condition and store cleanliness for a safe shopping experience.

Responsibilities

• Greet, qualify, recommend and close customers in-store.
• Provide fast, friendly service and help customers complete purchases.
• Keep department areas clean, organized and safe, and report hazards.

Skills

Customer service

Sales

Product knowledge

Communication

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.