Customer Service/Sales

The Home Depot; Birmingham (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking Customer Service/Sales associates to provide exceptional service by addressing customer needs and ensuring product knowledge. The role emphasizes safety, cleanliness, and collaboration with other team members to manage store departments effectively. Ideal candidates will have strong customer service and sales skills, with a focus on maintaining a safe shopping environment for all customers.

Qualifications

• Ability to provide fast, friendly customer service.
• Knowledge of products and sales processes.
• Commitment to maintaining safety standards.

Responsibilities

• Assess customer needs and provide recommendations.
• Maintain cleanliness and safety in assigned areas.
• Work closely with team members to achieve department goals.

Skills

Customer service skills

Sales techniques

Problem-solving

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.