Customer Service/Sales

The Home Depot; Fort Worth (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

The Home Depot in Fort Worth, TX is seeking a Customer Service/Sales Associate to provide fast, friendly service and actively assist customers with product needs and project questions.

You will learn product information to help customers choose items, greet and qualify leads, and close sales while keeping departments clean, organized and safe. Work with the supervisor and teammates across departments.

Qualifications

• Experience in delivering friendly, helpful customer service.
• Ability to learn product information to assist customers.
• Willingness to greet, qualify, recommend and close sales.

Responsibilities

• Provide fast, friendly service by assessing customer needs.
• Learn product information to assist customers with projects.
• Greet, qualify, recommend and close customer interactions.
• Maintain in-stock conditions and keep areas clean, shop-able and safe.
• Follow safety policies, complete required training, and report hazards.

Skills

Customer service

Sales skills

Communication

Teamwork

Tools

POS systems

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.