Customer Service/Sales

The Home Depot; Salem (OR); On-site; USD 30,000 - 38,000; Full time

Job summary

The Home Depot in Salem, OR is seeking Customer Service/Sales associates to greet customers, assess needs, and recommend products to close sales across departments. You will learn product details using store tools and support multiple store areas.

You will maintain in-stock conditions, keep areas clean and safe, and follow all safety policies and trainings. Teamwork with supervisors and other departments is essential.

Responsibilities

• Greet customers and assess their needs to recommend products
• Qualify and close sales in department, upsell where appropriate
• Learn product information using store tools to help customers
• Maintain in-stock conditions and keep areas clean, safe, and shop-able
• Collaborate with Department Supervisors and other departments

Job description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.