Customer Return Agent (Part-time)

Sixt-US; Kahului (HI); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

Healthcare coverage

PTO & holidays

Employee assistance program

Employee rentals

Uniform & dry cleaning

Job summary

SIXT is hiring for a customer service role in Kahului, HI. You will welcome customers, inspect vehicles, process returns and explain charges to ensure a smooth, friendly experience. The position also involves promoting SIXT products and services and maintaining vehicle readiness for the fleet.

The job offers 40 hours per week, a friendly team, and opportunities for growth. Competitive hourly pay of $22.15 plus comprehensive benefits and employee rentals.

Qualifications

• High school diploma or GED is required.
• At least 1 year of customer service experience is preferred.
• Background in sales, service, or hospitality is a plus.

Responsibilities

• Greet customers upon arrival with a friendly, professional demeanor.
• Inspect rental vehicles for damage, fuel levels, and mileage; report issues as needed.
• Complete return transactions accurately and explain final charges to customers.

Skills

Customer service

Sales exposure

Hospitality experience

Communication skills

Education

High school diploma or GED

1 year customer service experience

Background in sales/service/hospitality

Tools

Microsoft Office

Job description

Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and an hourly pay of $22.15

YOUR ROLE AT SIXT

• You welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression
• You inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels
• You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process
• You promote additional SIXT products and services where applicable, turning every return into a brand experience
• You identify and tag vehicles for maintenance and ensure they are moved to the correct location
• You work in various weather conditions and are willing to take on additional tasks to support business needs

YOUR SKILLS MATTER

• Education & Experience You have a high school diploma or GED, at least 1 year of customer service experience, and ideally a background in sales, service, or hospitality
• Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
• Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications
• Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5–10%), some of which may be by airplane
• Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus

WHAT WE OFFER

• Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
• Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
• Employee Assistance Program Access support whenever needed through our Employee Assistance Program
• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.