Customer Service Return Agent

SIXT; San Francisco (CA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

401k plan

Employee assistance program

Exclusive employee rentals

Job summary

SIXT is looking for a full-time Customer Service Return Agent at Fisherman's Wharf in San Francisco. You'll provide excellent customer service, managing vehicle returns and ensuring a smooth process while promoting our services.

The ideal candidate has a high school diploma, customer service experience, and is at least 18 years old with a valid driver's license. Enjoy benefits like healthcare, PTO, and exclusive employee discounts.

Qualifications

• Must have a high school diploma or GED and at least 1 year of customer service experience.
• Clean driving record and valid driver's license required.
• Willingness to wear a company uniform and speak additional languages is a plus.

Responsibilities

• Welcome customers and ensure a professional return experience.
• Inspect rental vehicles for damage and handle findings.
• Complete return transactions accurately and professionally.
• Promote additional products and services during returns.
• Tag vehicles for maintenance and ensure proper location.

Skills

Customer service experience

Basic computer skills

Sales background

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Customer Service Return Agent (Fisherman's Wharf)

• Full-time
• Department: Branches & Operations
• Legal Entity: Sixt Rent a Car, LLC.

Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and an hourly pay of $26.60.

YOUR ROLE AT SIXT

• You welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression
• You inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels
• You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process
• You promote additional SIXT products and services where applicable, turning every return into a brand experience
• You identify and tag vehicles for maintenance and ensure they are moved to the correct location
• You work in various weather conditions and are willing to take on additional tasks to support business needs

YOUR SKILLS MATTER

• Education & Experience You have a high school diploma or GED, at least 1 year of customer service experience, and ideally a background in sales, service, or hospitality
• Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
• Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications
• Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5–10%), some of which may be by airplane
• Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus

WHAT WE OFFER

• Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
• Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
• Employee Assistance Program Access support whenever needed through our Employee Assistance Program
• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance