Customer Return Agent (Part-time)

SIXT; Kahului (HI); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Employee rental discounts

Uniform with dry cleaning

Employee assistance program

Job summary

SIXT in Kahului, Hawaii, is hiring a customer service associate to greet customers, handle vehicle returns, and ensure a smooth rental experience with a focus on accuracy and guest satisfaction.

You will inspect vehicles, finalize charges, and promote SIXT services while maintaining professional appearance and brand standards. The role requires flexibility, a clean driving record, and US work eligibility.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Must be able to work 40 hours per week including day/evening shifts.
• Valid driver’s license with clean driving record; US work authorization without sponsorship.

Responsibilities

• Greet customers upon arrival and ensure a friendly return experience.
• Inspect vehicles for damage, fuel, and mileage; report issues via proper channels.
• Complete return transactions and explain final rental charges clearly.
• Promote SIXT products and services during returns to enhance the brand experience.
• Tag and move vehicles for maintenance and ensure correct location assignment.
• Adapt to various weather conditions and support business needs as required.

Skills

Customer service

Basic computer skills

Multi-language / bilingual

Sales experience

Flexibility

Education

High school diploma

Tools

Microsoft Office

Job description

Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top‑notch rental experiences. Enjoy flexible hours, endless growth opportunities, and an hourly pay of $22.15

YOUR ROLE AT SIXT

• You welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression
• You inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels
• You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer‑focused process
• You promote additional SIXT products and services where applicable, turning every return into a brand experience
• You identify and tag vehicles for maintenance and ensure they are moved to the correct location
• You work in various weather conditions and are willing to take on additional tasks to support business needs

YOUR SKILLS MATTER

• Education & Experience: You have a high school diploma or GED, at least 1 year of customer service experience, and ideally a background in sales, service, or hospitality
• Licenses & Authorization: You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
• Computer Skills: You possess basic computer navigation skills and are familiar with Microsoft Office applications
• Work Hours & Travel: You can work 40 hours per week, including day or evening shifts, and are open to travel (5–10%), some of which may be by airplane
• Uniform & Language: You are willing to wear a company uniform and speaking other languages is a plus

WHAT WE OFFER

• Comprehensive Benefits Package: Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401(k) plan to secure your future
• Paid Time Off & Holidays: Benefit from sick leave and receive time and a half for working on public holidays
• Employee Assistance Program: Access support whenever needed through our Employee Assistance Program
• Exclusive Employee Rentals: Benefit from employee‑only rental rates, with family rental options and exclusive discounts for employees
• Uniform & Perks: Receive a uniform with weekly dry cleaning, always ensuring a professional appearance