Customer Service Return Agent (IDrive)

SIXT; Orlando (FL); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Healthcare coverage

401k plan

Employee-only rental rates

PTO and sick leave

Uniform with weekly dry cleaning

Job summary

SIXT in Orlando, Florida, is seeking a Customer Service Representative who will be pivotal in enhancing customer rental experiences. Your role will include welcoming customers, checking in vehicles, and ensuring clarity in rental processes. Enjoy flexible hours, comprehensive benefits, and a competitive salary starting at $18 per hour.

The ideal candidate will possess a high school diploma and at least one year of customer service experience. This position offers various growth opportunities within an engaging work environment.

Qualifications

• Must have at least 1 year of customer service experience.
• Willing to work 40 hours per week, including day or evening shifts.
• Must be at least 18 years old.

Responsibilities

• Welcome customers and gather feedback to enhance experiences.
• Check vehicles for damage and assist with issues.
• Advise on rental charges and ensure accurate receipts.

Skills

Customer service experience

Basic computer navigation skills

Valid driver’s license with clean record

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Ready to elevate your customer service game? At SIXT, you’ll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and an hourly rate of $18.

YOUR ROLE AT SIXT

• You welcome all customers upon arrival and gather feedback to improve their future rental experience
• You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
• You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
• You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
• You work in various weather conditions and are willing to take on additional tasks to support business needs

YOUR SKILLS MATTER

• Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience
• Licenses & Authorization You are at least 18 years old, hold a valid driver’s license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
• Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications
• Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
• Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus

WHAT WE OFFER

• Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
• Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
• Employee Assistance Program Access support whenever needed through our Employee Assistance Program
• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance