Customer Service Return Agent

Sixt; San Diego (CA); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Employee rental program

Uniform provided

Job summary

SIXT is hiring a Customer Service Associate in San Diego to welcome customers, inspect vehicles, and process returns with accuracy. You’ll advise on final charges and promote SIXT services to enhance each rental experience.

You will work 40 hours per week, including day or evening shifts, with travel 5-10% for relocations. A high school diploma and 1 year of customer service are required; a clean driving record is preferred.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Background in sales, service or hospitality preferred.
• Authorized to work in the United States without sponsorship; 18+ years old.

Responsibilities

• Welcome customers on arrival and provide a friendly, professional return experience.
• Inspect rental vehicles for damage, fuel levels, and mileage; report issues to the appropriate channels.
• Complete returns accurately and advise customers on final charges.
• Promote SIXT products and services where applicable to enhance the rental experience.
• Identify vehicles needing maintenance and ensure proper relocation.
• Adapt to various weather conditions and support business needs.

Skills

Customer service

Sales

Hospitality

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management. From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top‑notch rental experiences. Enjoy flexible hours, endless growth opportunities, and an hourly pay of $21.25.

YOUR ROLE AT SIXT

• You welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression.
• You inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels.
• You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer‑focused process.
• You promote additional SIXT products and services where applicable, turning every return into a brand experience.
• You identify and tag vehicles for maintenance and ensure they are moved to the correct location.
• You work in various weather conditions and are willing to take on additional tasks to support business needs.

YOUR SKILLS MATTER

• Education & Experience: You have a high school diploma or GED, at least 1 year of customer service experience, and ideally a background in sales, service, or hospitality.
• Licenses & Authorization: You are at least 18 years old, hold a valid driver’s license with a clean driving record, and are authorized to work in the United States without requiring sponsorship.
• Computer Skills: You possess basic computer navigation skills and are familiar with Microsoft Office applications.
• Work Hours & Travel: You can work 40 hours per week, including day or evening shifts, and are open to travel (5‑10%), some of which may be by airplane.
• Uniform & Language: You are willing to wear a company uniform and speaking other languages is a plus.

WHAT WE OFFER

• Comprehensive Benefits Package: Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future.
• Paid Time Off & Holidays: Benefit from PTO, sick leave, and receive time and a half for working on public holidays.
• Employee Assistance Program: Access support whenever needed through our Employee Assistance Program.
• Exclusive Employee Rentals: Benefit from employee‑only rental rates, with family rental options and exclusive discounts for employees.
• Uniform & Perks: Receive a uniform with weekly dry cleaning, always ensuring a professional appearance.