Customer Service-Respiratory and Sleep

Quipt Home Medical, Corp; Kentucky; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Short Term Disability

Long Term Disability

Life Insurance

Generous PTO plan

Paid Holidays

401K

401K match

Competitive Pay

Job summary

A leading healthcare provider in Kentucky seeks a Customer Service Representative for its Sleep & Respiratory division. The role involves verifying insurance benefits, educating patients about CPAP/BIPAP, and assisting patients with equipment. Ideal candidates will have strong communication skills, a positive attitude, and experience in healthcare. This is a full-time position offering competitive pay and robust benefits including medical and dental insurance.

Qualifications

• Minimum of 2 years in a healthcare environment preferred.
• Experience with insurance verification and patient intake preferred.
• Ability to pass a background check.

Responsibilities

• Verify patients’ insurance benefits.
• Educate patients about CPAP/BIPAP.
• Communicate with patients and doctors' offices.
• Assist with CPAP setups under the Respiratory Therapist.

Skills

Organizational skills

Customer service skills

Communication skills

Detail-oriented

Computer skills

Team player

Education

High school or equivalent

Job description

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.

Benefits

• Medical Insurance- multiple plans to choose from
• Dental & Vision Insurance
• Short Term Disability & Long Term Disability Options
• Life Insurance
• Generous PTO plan
• Paid Holidays
• 401K
• 401K match
• Competitive Pay

Position:

Customer Service-Respiratory and Sleep

General Description:

As a Customer Service Rep in our Sleep & Respiratory division you who will verify patients’ insurance benefits, answer patient questions about CPAP & BIPAP and discuss financial responsibility with patients. As a Customer Service Rep, you must demonstrate that you are capable of educating patients about the importance and benefits of CPAP/BIPAP. The ideal candidate will be an ambitious self-starter with strong communication skills, a positive attitude and who possesses a passion for customer service.

Job Responsibilities and duties include:

• Patient Intake
• Insurance Verification
• Educating patients about CPAP/BIPAPS
• Communicating with patients and doctors' offices
• Cleaning and testing equipment
• Work under the Respiratory Therapist to assist with CPAP setups
• Other duties as assigned

Requirements

Job Requirements:

• Excellent organizational and time management skills
• Extreme attention to detail is required
• Must possess exceptional communication and customer service skills
• Strong Computer skills
• Team player who is able to multitask
• Professional appearance and positive attitude are essential!
• Able to pass a background check

Work Experience

A minimum of 2 years in a healthcare environment preferred. Experience with insurance verification, patient intake and customer service preferred.

Job Type: Full-time

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year
• Healthcare: 2 years
• Respiratory/sleep background a plus, but not required.