CSR Sleep Tech

Capital Medical And Surgical Inc; Tallahassee (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Profit sharing

Job summary

Capital Medical And Surgical Inc is seeking a full-time Customer Service Representative in Tallahassee, Florida. The successful candidate will process DME orders and maintain communication across healthcare settings.

Applicants should have prior customer service experience, especially with CPAP/BiPAP setups and Medicare. A friendly personality and the ability to multi-task are crucial for this role.

The position offers various benefits including health insurance and a retirement plan.

Qualifications

• Prior customer service experience, especially in CPAP/BiPAP set-up and compliance.
• Ability to navigate multiple programs and multi-task efficiently.
• Experience in Medicare and commercial insurance benefit verification.

Responsibilities

• Process all new DME orders and ensure documentation accuracy.
• Communicate daily with healthcare professionals regarding DME.
• Schedule patients for equipment setup, including CPAP.

Skills

Customer service experience

Knowledge of Medicare coverage criteria

Brightree experience

Bilingual (English/Spanish)

Tools

Computer skills

Job description

Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Profit sharing

Job Description

Seeking dynamic talented candidates to join our fast growing DME team! We have an immediate opening for a full time Customer Service Representative. Candidate must have prior customer service experience, especially in CPAP/BiPAP set-up, compliance and re-supply procedures, be able to navigate between multiple programs, multi-task on the computer and answer phones.

Responsibilities:

Processing all new Durable medical equipment (DME) orders by ensuring all the appropriate documentation and records are received.

Daily communication with physician offices, hospital case managers, office administrative staff, respiratory therapists and company marketing representatives.

Calling and scheduling patients for setup of Durable Medical Equipment (DME) including CPAP and supplies.

Setting up CPAP and BiPAP.

Calling and verifying patient insurance benefits through Availity and other insurance sites.

Requesting authorizations for DME from different commercial insurance companies.

Requirements:

Customer service experience in an office/administrative environment.

Experience in Medicare and commercial insurance benefit verification.

Knowledge of Medicare coverage criteria of DME and home health, preferred.

Brightree experience, preferred.

High level of comfort on the phone.

Ability to multi-task and maintain a high level of accuracy.

Experience in DME/home health intake, preferred.

Experience in setting up CPAP and BiPAP, preferred.

Experience in CMN Renewals and Re-Authorizations.

Experience with computers.

Friendly/outgoing personality and a passion for helping people.

Preference given to bilingual "English/Spanish".

Job Type: Full-time