Customer Service Reps/Admin Assistant

CleanTech Environmental; Las Vegas (NV); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Representative/Admin Assistant to join their team. This role involves managing customer inquiries, providing administrative support, and ensuring outstanding service delivery. The ideal candidate will have a strong background in customer service and administration, with the ability to effectively communicate and resolve issues. Join a company that values its employees and fosters a collaborative environment, where your contributions will directly impact customer satisfaction and operational efficiency. If you are passionate about providing exceptional service and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• High School Diploma or GED required.
• Leadership experience in customer service is essential.

Responsibilities

• Manage claims deductions and provide administrative support.
• Respond to customer inquiries in a call center environment.

Skills

Customer Service

Administrative Support

Communication Skills

Problem-Solving

Education

High School Diploma or GED

Job description

Company Description

CleanTech Environmental has been providing professional environmental service in California for over 15 years. We are the one-stop shop for all hazardous waste and parts washer service needs. At CleanTech, our customer service creates trusting relationships with our customers to ensure the highest level of service. CleanTech provides a comprehensive package of environmental services and products under the umbrella of one reliable vendor saving our customers time and money.

Job Description

Job Responsibilities:

1. Claims Deduction Management.
2. Administrative Support.
3. Support and resolve administrative activities by maintaining communication flow and serving as a liaison for the Sales Team.
4. Interface with Customers and Clients to ensure outstanding customer service.
5. Promotions Forms Management: Maintain efficient forms management process through consistent application and training.

Customer Service Reps/Admin Assistant:

1. Using a computerized system, this position responds to customer inquiries in a call center environment.
2. Gathers information, researches/resolves inquiries and logs customer calls.
3. Communicates appropriate options for resolution in a timely manner.
4. Informs customers about services available and assesses customer needs.
5. All other duties as assigned.
6. Responds to telephone inquiries and complaints using standard scripts and procedures.
7. Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
8. Provides functional guidance, training, support and assistance to lower level staff.
9. Schedules work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
10. Prepares standard reports to track workload, response time and quality of input.

Qualifications

Minimum Requirements:

1. High School Diploma or GED equivalent.
2. Experience effectively implementing change and demonstrated results in execution.
3. Prior Leadership experience leading, developing and selecting teams in customer service.
4. Availability to work all shifts, weekends, and holidays based on business needs.
5. Ability to work 35-40 hours per week.

Additional Information

All your information will be kept confidential according to EEO guidelines.