Customer Experience & Garment Care Specialist

Best Cleaners, Inc.; North Haven (CT); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Free uniform shirts

Health Insurance

Six paid holidays

Paid birthday

No Sundays or late nights

Employee Assistance Program

Vacation after one year

401K after one year with company match

Flexible Spending Account (FSA) after

50% discount on dry cleaning

Job summary

Best Cleaners in North Haven, CT seeks a Garment Finisher/Customer Experience Specialist to greet customers, guide services, and process transactions. You will press garments, spot stains, and ensure quality while organizing and preparing orders for pickup.

Team-based environment with a friendly culture and opportunities for growth. The role emphasizes a people-first approach, strong attention to detail, reliability, and the ability to multitask in a fast-paced store setting.

Qualifications

• Experience engaging with customers
• Strong attention to detail and accuracy
• Reliable, proactive and positive
• Able to stand long periods and lift up to 30 lbs

Responsibilities

• Greet customers with warmth and care
• Guide guests through services and upsell as needed
• Process transactions accurately
• Tag, organize, and manage garments
• Handle questions with confidence and positivity
• Collaborate with teammates to keep operations smooth
• Press customer garments using assigned equipment
• Spot stains and perform spotting when needed
• Inspect quality and touch up as necessary
• Prepare finished garments for pickup
• Maintain the dry-cleaning system per schedule
• Understand and maintain garment flow
• Flexible schedule with Saturday availability
• Early start times (6:30 a.m.–7:00 a.m. on some days)

Skills

People-first mindset

Customer service

Attention to detail

Reliability

Problem-solving

Multitasking

Willingness to learn

Job description

Description

$17.50 STARTING WAGE BASED ON EXPERIENCE Please apply at https://www.bestcleaners.com/careers .

At Best Cleaners, we don’t just clean clothes—we help people look and feel their best every day. As a Garment Finisher/Customer Experience Specialist, you’ll be the friendly face (and voice!) of our store. Your mission: create an effortless, welcoming experience for every guest, every time, while being part of a team that thrives on positivity, teamwork, and community spirit.

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What You’ll Do

• Greet customers with warmth, energy, and genuine care
• Guide guests through our services, ensuring they get exactly what they need
• Process transactions with accuracy and ease
• Tag, organize, and manage garments with attention to detail
• Handle questions or concerns with confidence and positivity
• Collaborate with teammates to keep operations smooth and fun
• Be an ambassador of our brand, spreading service excellence every day
• Use assigned equipment to press customer garments.
• Identify spots and stains and perform spotting as needed.
• Inspect quality of work, touch up as needed.
• Assure product quality.
• Prepare finished garments for customer pick up.
• Maintain the dry-cleaning system according to schedule.
• Understand and maintain the flow of garments.
• Flexible schedule with Saturday availability
• 6:30 a.m.-7:00 a.m. start time on some days

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What You’ll Bring

• A people-first mindset and a love for engaging with customers
• High attention to detail and accuracy.
• Reliability, integrity, and a proactive attitude
• Strong problem-solving and ability to learn quickly.
• This job may entail hot indoor air temperatures, noisy conditions, sitting for long periods of time and lifting garments and products up to 30lbs.
• Ability to multitask in a fast-paced environment
• Willingness to learn (we’ll teach you everything you need to know)
• Bonus points for retail, hospitality, or customer-facing experience

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Why You’ll Love It Here

• Work-life balance you can count on. We respect your time and energy—both at work and outside of it.
• A culture that feels like family. We celebrate wins together and support each other through challenges.
• Room to grow. Your career path doesn’t stop at the counter—we love to promote from within.
• Perks that show we care. From flexible schedules to appreciation events, we invest in our people.
• A meaningful mission. You’ll help our community look sharp, feel confident, and shine every day.

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Benefits

• Free uniform shirts
• Health, Dental, Vision and Life Insurance
• Six paid holidays
• Paid birthday for all employees - part-time or full-time!
• No Sundays or late nights!
• Employee Assistance Program (EAP)
• Vacation after one year
• 401K after one year with a generous company match of up to 5% of your pay
• Flexible Spending Account (FSA) after one year
• 50% discount on dry cleaning at our facilities.

Ready to Join Us?

If you’re energized by people, motivated by purpose, and excited to be part of a team that values both hard work and balance, we want to meet you!

Apply today athttps://www.bestcleaners.com/careers/ and let’s create unforgettable experiences—together.