Customer Service Representative – Workday Supplier Workstream

Gravity IT Resources; Atlanta (GA); Hybrid; USD 34,000 - 48,000; Part time

Job summary

Gravity IT Resources seeks a Customer Service Representative to provide Tier 1 and Tier 2 support for the Workday Supplier Workstream in a hybrid Atlanta setting. You will assist internal teams, external vendors, and agency stakeholders with onboarding, invoices, payments, portal navigation and troubleshooting.

You will act as the primary contact for support requests, educating users on portal use and procedures while contributing to knowledge bases, SOPs, and self-service resources.

Qualifications

• Experience supporting Workday modules or supplier portals is a plus.
• Strong communication and problem-solving skills are required.
• Ability to educate users and create self-service resources.

Responsibilities

• Respond to tickets, phone, and email regarding the Workday Supplier Module and Portal
• Assist vendors and internal staff with portal registration, tax forms, banking updates, and profile maintenance
• Guide users through invoice submission issues, PO matching problems, payments inquiries, and workflow errors
• Log and track support tickets; escalate complex issues to Tier 3 analysts
• Educate end-users and vendors on portal navigation and self-service features
• Update knowledge bases, SOPs, and quick-reference guides

Skills

Tier 1 support

Tier 2 support

Customer service

Vendor onboarding

Tools

Workday

Supplier Portal

Job description

Job Title: Customer Service Representative

Location Requirements: Hybrid

Job Type: Contract

Role Overview:
You will provide Tier 1 and Tier 2 support for the Workday Supplier Workstream, assisting internal teams, external vendors, and agency stakeholders. You will handle supplier onboarding, invoice inquiries, payment updates, portal navigation, and troubleshooting. You will act as the primary contact for support requests and help educate users on portal use and procedures.

Responsibilities:

• Respond promptly to support requests via tickets, phone calls, and emails regarding the Workday Supplier Module and Supplier Portal
• Assist external vendors and internal staff with supplier portal registration, tax form submissions, banking updates, and profile maintenance
• Guide users through invoice submission issues, purchase order matching problems, payment inquiries, and workflow errors
• Log, categorize, and track support tickets, escalating complex issues to Tier 3 analysts
• Educate end-users and vendors on portal navigation and self-service features
• Update knowledge base articles, SOPs, and quick-reference guides to improve user self-service

Equal Employment Opportunity Statement

Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.