Customer Service Representative (Work From Home - Full Time)

Globe Life American Income Division: McQuade Organization; Boulder (CO); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their team. This role is pivotal in managing client accounts concerning estate management, ensuring that clients receive the best life insurance solutions tailored to their needs. The ideal candidate will possess strong organizational skills, a detail-oriented mindset, and the ability to build trust-based relationships with clients. With a focus on client satisfaction and a flexible work-from-home schedule, this position offers an exciting opportunity for those looking to make a meaningful impact in the lives of families. If you thrive in a target-driven environment and are passionate about helping others, this role is perfect for you.

Benefits

Health Insurance Reimbursement

Residual Income Account

Flexible Schedule

Ongoing Training

Performance-Based Incentives

Qualifications

• Detail-oriented with strong organizational skills and ability to manage multiple tasks.
• Experience in customer service and knowledge of life insurance is preferred.

Responsibilities

• Serve as the primary contact for clients, managing their estate-related needs.
• Analyze clients' financial goals and recommend suitable life insurance options.

Skills

Customer Service

Communication Skills

Problem-Solving

Organizational Skills

Sales Skills

Education

High School Diploma

Bachelor’s Degree in Business or Finance

Tools

Digital Marketing Tools

Job description

Customer Service Representative (Work From Home - Full Time)

We are seeking a detail-oriented and highly organized CSR to manage and oversee accounts regarding our client's estate management. The ideal candidate will have extensive service experience and some knowledge of life insurance, legal considerations, and estate planning. This role is critical to ensuring that estates are effectively managed, and assets are maximized for our client's families.

Key Responsibilities

• Client Relations: Serve as the primary point of contact for clients, addressing their needs, providing updates, and ensuring that all matters related to the estate are handled efficiently.
• Product Knowledge: Stay up-to-date on the full range of life insurance products (e.g., term life, whole life, universal life) and the benefits of each, enabling you to recommend the best options for clients.
• Policy Customization: Analyze clients' financial goals and offer life insurance solutions that meet their long-term needs, including coverage options, premium structures, and riders.
• Follow-Up & Relationship Building: Maintain regular contact with clients, ensuring they are satisfied with their policies and addressing any questions or concerns.
• Document Management: Prepare, review, and manage all documentation related to estate transactions, including wills, deeds, and tax forms.
• Administrative Duties: Prepare and submit accurate paperwork for insurance policy applications, ensuring that all documents are compliant with legal and regulatory standards.
• Claims Assistance: Assist clients with the claims process when necessary, ensuring a smooth and timely experience.

Qualifications

• High school diploma or equivalent (required). Bachelor’s degree in business, finance, or related field (preferred).
• Ability to work independently and manage your schedule effectively.
• Strong organizational skills and attention to detail.
• Ability to build rapport with clients and establish trust-based relationships.
• Comfortable working in a target-driven environment and achieving sales goals.
• Excellent communication, interpersonal, and problem-solving skills.
• High attention to detail and strong organizational abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Preferred Skills

• Experience in the life insurance industry or financial planning.
• Bilingual or multilingual abilities (a plus).
• Knowledge of digital marketing and lead generation tools.

Benefits

• Health insurance reimbursement.
• Residual income account.
• Flexible schedule.
• Ongoing training and professional development opportunities.
• Performance-based incentives and bonuses.

Seniority Level: Entry level
Employment Type: Full-time
Job Function: Other
Industries: Internet Publishing