Customer Service Representative - Work From Home (Bartlett, TN)

CVS Health; Memphis (TN); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare company is seeking a Customer Service Representative to work from home in Tennessee. This entry-level position involves providing essential support to patients receiving specialty medications, coordinating orders, and ensuring timely processing with insurance companies. Candidates should have strong communication skills and a high school diploma, with healthcare experience preferred.

Qualifications

• One year of customer service experience handling complex needs over the phone.
• Experience with Windows-based applications and keyboarding skills.
• Familiarity with healthcare, benefits, insurance, prescriptions, and medical terminology preferred.

Responsibilities

• Provide telephone support to patients receiving specialty drug therapy.
• Coordinate and process new patient medication orders and reorders.
• Verify benefits and communicate copay amounts.

Skills

Communication

Customer Service

Problem Solving

Education

High school diploma or equivalent

Tools

Windows-based applications

Job description

Customer Service Representative - Work From Home (Bartlett, TN)

Join to apply for the Customer Service Representative - Work From Home (Bartlett, TN) role at CVS Health.

Candidates must reside in Tennessee and live within 75 miles of the Specialty location at 8370 Wolf Lake Dr Ste 107, Bartlett, TN 38133. The work schedule is 40 hours per week, Monday - Sunday between 8am-9pm EST, with a set schedule upon offer. The role is part of the Specialty Mail Order Pharmacy as a Pharmacy Service Representative providing telephone support to patients receiving life-sustaining specialty drug therapy. Responsibilities include coordinating and processing new patient medication orders and reorders, verifying benefits, entering prescriptions into the pharmacy system, communicating copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and internal teams to resolve order issues. Strong communication skills are required to interact with insurance companies, patients, and internal partners to ensure timely processing of specialty medications and to meet financial and clinical expectations.

The application process includes applying online and completing an online Virtual Job Tryout. Required qualifications include one year of customer service experience handling complex needs over the phone, experience with Windows-based applications, and keyboarding skills. Preferred qualifications include healthcare experience and familiarity with benefits, insurance, prescriptions, and medical terminology. A high school diploma or equivalent is required.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care, Non-profit Organizations, and Government Administration