Customer Service Representative - Work from Home

TurboTax; Plainfield (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

TurboTax is seeking a Customer Service Representative to assist customers with questions related to TurboTax products and tax return software. This role offers flexible hours and a starting pay of $18.50 per hour, along with bonuses for peak performance and certification. Ideal candidates should possess strong communication skills and a desire to assist customers effectively.

Benefits

Flexible hours

Bonuses for peak periods

Certification as a TurboTax Product Expert

Qualifications

• No specific accounting background is required.
• Strong communication skills are essential.
• Ability to understand customer needs and drive innovation.

Responsibilities

• Assist TurboTax customers with questions about products and tax software.
• Help with downloading, logging in, basic navigation, and filing.
• Provide ongoing support for customer inquiries.

Skills

Communication skills

Customer service orientation

Eager to learn

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. We provide ongoing support for all these areas.
• Get paid $18.50 per hour¹.
• TurboBonus Boost: Enjoy a $5.00 per hour bonus from April 9th through 15th, with unlimited hours available. To qualify, work at least 8 hours on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification lasts 3 days.
• Build your schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• Minimum 30 hours per week required; more hours are welcome.
• You will be supported during live calls by an SME (Subject Matter Expert) and an MPS (Marketplace Performance Specialist) advocate.

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential to clearly and empathetically help customers with TurboTax products and tax questions.
• Ability to understand customer needs, drive innovation, and deliver excellent service.

Additional information :

Employment type : Full-time