Call Center Team Lead

Connexus Resource Group; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k Savings Plan

Career Development

Monthly Drawings

Paid Time Off

Casual Environment

DailyPay Access

Job summary

Connexus Resource Group is seeking a motivated Team Lead to manage a fast-paced customer service team, inspiring peak performance and delivering an exceptional customer experience across phone, email, and live chat.

You will coach staff, monitor metrics, and handle escalations while upholding company procedures, ensuring consistent service quality and a positive team culture.

Qualifications

• 1-2 years of call center experience required
• Strong written and verbal communication skills
• Comfortable navigating multiple systems and CRM platforms
• Typing speed of 30+ WPM and solid computer proficiency

Responsibilities

• Lead and support a team of customer service representatives.
• Monitor and improve team performance, track key metrics, and provide feedback.
• Handle escalated customer issues and serve as the first point of escalation.
• Ensure adherence to company policies and operational procedures.
• Foster a positive team culture and drive team engagement.
• Ensure high-quality customer service across phone, email, and live chat channels.

Skills

Leadership presence

Coaching

Customer-focused

Problem-solving

Multitasking

CRM platforms

Typing 30+ WPM

Tools

CRM platforms

Job description

At Connexus Resource Group, we’re in the People Business. We don’t just hire employees, we develop leaders, build careers, and create opportunities for long-term growth. We are looking for a motivated, people-focused Team Lead who thrives in a fast-paced environment and knows how to inspire a team to perform at a high level while delivering an exceptional customer experience.

If you lead by example, know how to coach and motivate others, and bring positive energy and accountability into every interaction, this could be the right opportunity for you.

What You’ll Do:

• Lead and support a team of customer service representatives.
• Monitor and improve team performance, track key metrics, and provide feedback.
• Handle escalated customer issues and serve as the first point of escalation.
• Ensure adherence to company policies and operational procedures.
• Offer solutions to challenges while maintaining an upbeat and positive attitude.
• Foster a positive team culture and drive team engagement.
• Ensure high-quality customer service delivery across phone, email, and live chat channels.

What We’re Looking For:

• Strong leadership presence with excellent communication skills
• Ability to motivate, coach, and hold a team accountable
• Customer-focused mindset with strong problem-solving abilities
• Positive attitude, adaptability, and confidence under pressure
• Strong multitasking and organizational skills
• Comfortable working in a metrics-driven environment

Qualifications:

• 1-2 years of call center experience required
• Previous leadership, coaching, or supervisory experience preferred
• Strong written and verbal communication skills
• Comfortable navigating multiple systems and CRM platforms
• Typing speed of 30+ WPM and solid computer proficiency

What We Offer:

• Health, Dental, Vision Insurance: Comprehensive plans to keep you and your family healthy.
• 401k Savings Plan: Secure your financial future with our competitive savings plan.
• Employee Advancement & Career Path Development: We believe in promoting from within—your growth is our priority!
• Monthly Drawings: Win exciting prizes like gift cards and electronics!
• Paid Time Off: Earn paid time off from day one—because you deserve a break!
• Casual Environment: Enjoy a relaxed work atmosphere where you can be yourself.
• DailyPay Partner: Access your earnings daily—because life doesn’t wait!

We are searching for confident, self-starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customer's first point of contact and representing our brand values through phone calls, emails, and live chat interactions.

Hiring Process Notification:Beware of fraudulent job postings and communications from individuals or entities falsely claiming to represent our company. These scams may include fake offer letters, onboarding documents, or “equipment provision” agreements that request payment, ask you to deposit a check, or instruct you to purchase equipment. These communications are not from Connexus Resource Group

Throughout our hiring process, we will never conduct interviews via Skype, Discord, or WeChat. Connexus Resource Group will never ask applicants or employees to send money, deposit checks, or credit card access as part of the hiring process. Any communication requesting that you deposit a check, pay to ship equipment, or receive funds to purchase equipment is fraudulent and should not be acted upon. To help protect yourself, please use caution during your job search.

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·