Remote Customer Service Representative – Work From Home (Minted)

School Result; California (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

A renowned design marketplace is seeking a Remote Customer Service Representative to provide exceptional support to customers. The role involves handling inquiries via multiple channels and requires solid customer service experience. Join a creative and inclusive team that values flexibility and remote work.

Benefits

Medical, dental, and vision insurance

Paid time off, holidays, and parental leave

Monthly wellness reimbursements

Free subscriptions to wellness apps

Employee and family discounts on products

Qualifications

• At least 1 year of customer service experience.
• Excellent written and verbal communication skills.
• Ability to stay calm under pressure.

Responsibilities

• Responding to customer inquiries through phone, email, and live chat.
• Assisting with orders, returns, and product information.
• Logging all interactions in their CRM system.

Skills

Communication

Multitasking

Comfort using technology

Tools

Salesforce

Job description

Remote Customer Service Representative – Work From Home (Minted)

Are you searching for a legit remote job that lets you work from the comfort of your home — while being part of a creative and innovative team? Look no further. Minted, a popular design marketplace that connects independent artists with customers worldwide, is hiring Remote Customer Service Representatives right now.

About the Company

Minted is a hub for creative expression, offering unique designs in art, home décor, and stationery — all sourced from independent artists globally. With a growing customer base and over 75 million homes reached, Minted is revolutionizing how we discover and buy beautiful, original designs. They’re backed by top investors and are headquartered in San Francisco, CA.

About the Remote Role

As a Customer Service Representative (CSR), you'll be a key part of Minted’s support team, working 100% remotely. You'll handle customer interactions via phone, email, and live chat, helping with orders, product questions, and design customizations — all while creating a smooth and delightful customer experience.

Your Day-to-Day Will Include:

• Responding to customer inquiries through multiple channels (calls, emails, chats)
• Assisting with orders, returns, and product information
• Logging all interactions in their CRM system (Salesforce)
• Escalating urgent issues when necessary
• Sharing feedback to improve customer experience

What You’ll Need to Succeed

• At least 1 year of customer service experience (bonus if it’s with a premium or e-commerce brand)
• Excellent written and verbal communication skills
• Comfort using technology and working with CRM tools
• Ability to stay calm under pressure and multitask efficiently
• Willingness to work evenings and weekends (flexible schedule)

Bonus Points if you have experience with Salesforce or e-commerce platforms!

Salary & Perks

Pay Range:
$17.61 – $23.12 per hour (based on experience & location)

• Medical, dental, and vision insurance
• Paid time off, holidays, and parental leave
• Monthly wellness reimbursements
• Free subscriptions to wellness apps (like Headspace and Calm)
• Employee and family discounts on Minted products

Why Work With Minted?

If you value creativity, flexibility, and working from anywhere, Minted offers the perfect mix. You’ll be joining a remote-friendly company that celebrates design, empowers artists, and supports a welcoming and inclusive team culture.

Ready to Apply?

This is a remote job opportunity you don’t want to miss. Whether you're an experienced customer service pro or looking for your next work-from-home role, Minted is hiring now.

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