CUSTOMER SERVICE REPRESENTATIVE - WORK FROM HOME

3D Systems; Lenexa (KS); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in 3D printing technologies is looking for a Customer Support specialist. This remote role requires effective communication and technical troubleshooting skills to assist customers across the U.S. Comprehensive training and benefits including medical and 401k options are provided.

Benefits

Medical benefits

Dental benefits

Vision benefits

401k match

Paid Time Off (PTO)

Full training provided

Responsibilities

• Communicate effectively via phone, email, and chat to address inquiries.
• Maintain a positive attitude to ensure customer satisfaction.
• Utilize product knowledge to troubleshoot technical issues.
• Document all customer interactions accurately.

Skills

Effective communication

Customer service

Technical troubleshooting

Collaboration

Documentation accuracy

Job description

Customer Support / Remote - Anywhere in U.S.

Compensation: Up to $23.50 per hour

Benefits: Medical, dental & vision, 401k match, PTO, full training provided

Responsibilities:

1. Communicate effectively with customers via phone, email, and chat to address inquiries, concerns, and complaints.
2. Maintain a positive and professional attitude to ensure customer satisfaction.
3. Utilize product knowledge and resources to troubleshoot and resolve technical issues.
4. Collaborate with cross-functional teams to escalate and resolve complex customer issues.
5. Document all customer interactions and update records accurately.

Hiring Immediately >