Customer Service Representative - Work From Home

California Jobs; Palos Verdes Peninsula (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

California Jobs is seeking a Customer Service Representative to work remotely for a leading Pharmacy Services company. The role involves assisting customers with inquiries and issues, with a pay of $25 per hour and a comprehensive benefits package including medical coverage and 401k matching. Applicants should possess excellent communication skills and a High School Diploma or GED.

Benefits

Comprehensive benefits package

401k match

Paid time off (PTO)

Flexible remote work opportunity

Provided equipment

Qualifications

• Must be available and punctual for scheduled work shifts.
• Previous experience in a customer service role preferred.
• Familiarity with pharmacy operations and regulations is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Diagnose and resolve issues related to orders and account access.
• Record customer interactions in the CRM system.

Skills

Communication

Active Listening

Time Management

Education

High School Diploma or GED

Tools

CRM systems

Job description

Customer Service Representative - Work From Home

Pay $25.00 / hour

Employer Industry: Pharmacy Services

Why consider this job opportunity:
- Salary up to $25 per hour
- Comprehensive benefits package including medical, dental, and vision coverage
- 401k match to help plan for your future
- Paid time off (PTO) for work-life balance
- Provided equipment to ensure you have the tools needed to succeed
- Flexible remote work opportunity available anywhere in the U.S.

What to Expect (Job Responsibilities):
- Respond promptly and professionally to customer inquiries via phone, email, and chat, meeting published service level agreements (SLAs)
- Diagnose and resolve issues related to orders, account access, and basic software functionality
- Accurately record all customer interactions, troubleshooting steps, and resolutions in the customer relationship management (CRM) system
- Escalate complex or recurring issues to Tier 2 Support, Product, or Engineering teams
- Stay current on platform updates, regulatory changes, and industry best practices

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Exceptional phone and listening skills
- Strong written and verbal communication skills
- Ability to work independently and manage time effectively

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role, particularly in the pharmacy or healthcare sector
- Familiarity with CRM systems and software troubleshooting
- Knowledge of pharmacy operations and regulations
- Experience working remotely in a customer support environment
- Ability to adapt to changing situations and maintain composure under pressure

#PharmacyServices #CustomerSupport #RemoteWork #CareerOpportunity #CompetitivePay

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About the company

Notice

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