Customer Service Representative (Work From Home)

expivia; Erie (Erie County); Remote; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health Insurance After 60 Days

Paid Holidays

Remote Work After Training

Paid In-Person Training in Erie, PA

Job summary

Expivia is hiring a Customer Service Representative to work from home after completing a hands-on training period in Erie, PA. The role offers a pay range of $14–$16 per hour and a full-time schedule Monday–Friday.

Initially, training is conducted in Erie, PA, with remote work following training. We welcome compassionate, detail-oriented professionals who can handle patient interactions with care while maintaining confidentiality.

Qualifications

• High School Diploma or GED required.
• Must attend a required, paid ~3-week in-person training at our Erie, PA office before transitioning to remote work
• Previous customer service, call center, healthcare, or related experience preferred.
• Strong computer and data entry skills
• Excellent verbal and written communication skills
• Reliable high-speed internet and a dedicated home workspace for the remote portion

Responsibilities

• Professionally answer inbound calls from patients, family members, and provider offices
• Make outbound calls to welcome new patients and assist with scheduling or rescheduling appointments
• Listen carefully to understand each caller's needs and provide accurate, clear information
• Adjust your tone and approach to fit the caller — professional and precise with provider offices, warm and empathetic with patients and families
• Partner with internal teams to help resolve scheduling, benefits, and account questions
• Accurately document every interaction while maintaining strict confidentiality
• Use good judgment to resolve issues, knowing when to bring in a colleague for more complex situations

Skills

Compassionate

Active listening

Excellent communication

Detail-oriented

Self-motivated

Problem-solving

Education

High School Diploma or GED

Job description

Customer Service Representative (Work From Home)

Remote After Training | Erie, PA Area Only

Pay: $14–$16 per hour, based on experience
Schedule: Full-Time | Monday–Friday

• No Cold Calling No Sales Paid In-Person Training
• Remote After ~3-Week Training in Erie, PA
• Open To candidates Who Can Attend In-Person Training inErie, PA

Work From Home. Help Patients. Grow With Expivia.

At Expivia, our people are the heart of our success. We're committed to providing the training, support, and opportunities our employees need to grow while delivering exceptional experiences every day.

We're looking for compassionate, detail-oriented professionals near Erie, PA to join our growing patient support team. After a hands-on training period at our Erie office, you'll transition to a fully remote role — helping patients, families, and healthcare partners get the information and support they need. If you enjoy problem-solving and making a difference every day, we'd love to hear from you.

Why You'll Love Working at Expivia

• Remote Work After Training
• Competitive Pay: $14–$16 per hour
• Paid In-Person Training (Approx. 3 Weeks, Erie, PA)
• Health Insurance Available After 60 Days
• Paid Holidays
• Supportive Leadership & Team Environment
• Ongoing Coaching & Development
• Career Growth Opportunities

What You'll Do

• Professionally answer inbound calls from patients, family members, and provider offices
• Make outbound calls to welcome new patients and assist with scheduling or rescheduling appointments
• Listen carefully to understand each caller's needs and provide accurate, clear information
• Adjust your tone and approach to fit the caller — professional and precise with provider offices, warm and empathetic with patients and families
• Partner with internal teams to help resolve scheduling, benefits, and account questions
• Accurately document every interaction while maintaining strict confidentiality
• Use good judgment to resolve issues, knowing when to bring in a colleague for more complex situations

What We're Looking For

We're looking for people who are:

• Compassionate and patient, especially when supporting people navigating healthcare needs
• Excellent communicators and active listeners
• Comfortable adapting their tone between professional and empathetic conversations
• Strong problem-solvers with good judgment
• Comfortable using multiple computer systems at once
• Dependable, organized, and detail-oriented
• Self-motivated and successful working independently from home

Minimum Qualifications

• High School Diploma or GED required
• Must be able to attend a required, paid ~3-week in-person training at our Erie, PA office before transitioning to remote work
• Previous customer service, call center, healthcare, or related experience preferred
• Strong computer and data entry skills
• Excellent verbal and written communication skills
• Reliable high-speed internet and a dedicated, distraction-free home workspace (for the remote portion)