Customer Service Representative – White-Glove Concierge (T)

Entrepreneur Cooperative; United States; Remote; USD 12,000 - 15,000; Full time

Benefits offered by this job

Health insurance via Deel

Paid Time Off after 60 days

Remote work with global team

Growth opportunities

Job summary

Entrepreneur Cooperative seeks a polished Customer Service Representative to deliver white-glove, concierge-level support for a U.S.-based membership. This remote, full-time role requires empathy, quick thinking, and professional composure across channels.

You’ll join a global team supporting a luxury brand, handling reservations and client interactions with accuracy and tact. Strong English, 60 WPM typing, and CRM proficiency are essential.

Qualifications

• 2+ years of experience in customer service, hospitality, concierge, or client-facing roles.
• Fluent English (written and spoken).
• Strong communication skills and ability to remain calm under pressure.
• Ability to multitask and manage multiple conversations simultaneously.
• Comfortable working independently in a remote environment.
• Typing speed of at least 60 words per minute.

Responsibilities

• Provide fast, articulate, and emotionally intelligent service via phone, text, and email.
• Assist clients with time-sensitive reservations and scheduling.
• Handle high volumes of requests while maintaining accuracy and professionalism.
• Anticipate customer needs and proactively provide solutions.
• Maintain clear and professional communication across all interactions.
• Collaborate with cross-functional teams across different time zones.
• Uphold high standards of service, consistency, and brand representation.

Skills

Customer service

Emotional intelligence

Communication skills

Multitasking

Attention to detail

Remote work

CRM experience

Microsoft Office

Slack

Typing speed

Tools

CRM systems

Slack

Microsoft Office

Job description

Customer Service Representative - White-Glove Concierge (T)

Location: Remote

Employment Type: Full-Time

Compensation: $1,200 USD/month

Job Overview

We are seeking polished, proactive, and highly professional Customer Service Representatives to deliver a white-glove, concierge-level experience to a high-end U.S.-based membership clientele.

This is not a traditional customer service role. It requires strong communication skills, emotional intelligence, attention to detail, and the ability to anticipate client needs while maintaining composure in a fast-paced environment.

You will play a critical role in delivering a premium customer experience that reflects the highest standards of service and professionalism.

About the Role

You will be part of a high-performing global team supporting a luxury brand with multiple locations. The role involves managing customer interactions across multiple channels while ensuring accuracy, speed, and a consistently elevated service experience.

This position is ideal for candidates with experience in hospitality, concierge services, reservations, or high-touch customer support environments.

Key Responsibilities

• Provide fast, articulate, and emotionally intelligent service via phone, text, and email
• Assist clients with time-sensitive reservations and scheduling
• Handle high volumes of requests while maintaining accuracy and professionalism
• Anticipate customer needs and proactively provide solutions
• Maintain clear and professional communication across all interactions
• Collaborate with cross-functional teams across different time zones
• Uphold high standards of service, consistency, and brand representation

Working Schedule

• Full-time position (40 hours per week)
• Operating hours:
  • Monday to Friday: 8:00 AM - 10:00 PM
  • Saturday: 8:00 AM - 9:00 PM
  • Sunday & Tuesday: 9:00 AM - 5:00 PM
• Final schedule will be assigned based on business needs

Requirements

• 2+ years of experience in customer service, hospitality, concierge, or client-facing roles
• Experience supporting high-end or demanding clients is highly preferred
• Fluent English (C1 level or higher, written and spoken)
• Strong communication skills and ability to remain calm under pressure
• Ability to multitask and manage multiple conversations simultaneously
• Strong attention to detail and problem-solving skills
• Comfortable working independently in a remote environment
• Proficiency with Microsoft Office, CRM systems, and communication tools (e.g., Slack)
• Typing speed of at least 60 words per minute

Preferred Qualifications

• Background in hospitality, reservations, or operations
• Experience working with U.S.-based clients
• Experience in fast-paced, high-performance environments

What We're Looking For

• Highly professional and polished communication style
• Strong emotional intelligence and customer empathy
• Proactive mindset with the ability to anticipate needs
• Detail-oriented and highly organized
• Team player with a collaborative attitude

Compensation & Benefits

• Base Salary: $1,200 USD/month
• Remote work with a global team
• Paid Time Off after 60 days of active service
• Health insurance provided through Deel
• Growth opportunities within a high-performance organization

Important Notes

• This is a high-touch, customer-facing role requiring consistent professionalism
• Candidates must be comfortable handling high volumes of interactions
• Strong communication and responsiveness are critical for success

This is a remote/telecommute position.