Customer Service Representative (Wayne, PA)

C.A. Ferolie; Baptist Hill (PA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Paid Holidays

Medical/Dental/Vision

Flexible Spending Account

Company-paid Life/AD&D Insurance

401k match

Generous PTO

Job summary

C.A. Ferolie is seeking a Customer Service Representative to process client orders, handle inquiries, and resolve issues within a fast-paced, team-driven environment. You will liaise between clients and the sales team to ensure accurate pricing, timely deliveries, and strong client satisfaction.

The role requires proficiency with Microsoft Office, order processing experience, and excellent communication. This position is based on-site in Pennsylvania, with benefits including paid holidays and a

Qualifications

• Basic proficiency with Microsoft Office including Outlook, Excel, and Word.
• Experience with order processing in an office environment is required.
• Strong attention to detail, organization, and communication skills.

Responsibilities

• Accurately and efficiently process orders using a computerized system.
• Respond to client, customer, and internal inquiries re: promotions, orders, and service; confirm orders and pricing; track deliveries.
• Resolve trade deductions and credit issues in collaboration with Sales Development Management Teams.
• Prepare timely and accurate sales reports on a weekly, monthly, and on-demand basis.
• Maintain professional communication with clients, supervisors, associates, and customers.

Skills

Microsoft Office

Order processing

Attention to detail

Communication

Tools

Outlook

Excel

Word

Job description

Description

Who We Are

At C.A. Ferolie, we pride ourselves on maintaining strong traditions of excellence, providing our valued clients with tailored sales and marketing solutions since 1947. Our teams are enthusiastic, experienced, and knowledgeable people who consistently exceed expectations. We are family-owned and operated, giving us unparalleled flexibility to invest locally in talent and development that delivers industry-leading results.

We are looking for a Customer Service Representative who will serve as a liaison between clients and customers by processing customers' orders for clients' products, handling inquiries, resolving complaints and problems, and communicating with the Sales Development Management Teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Accurately and efficiently processes orders for clients' goods, using a computerized order processing system: completes order forms, updates files, enters promotions, and adjusts and invoices orders according to clients' instructions (price discrepancies, post-month changes, quantity changes due to mis-shipments, etc.).
• Responds to client, customer, and internal inquiries re: promotions, orders, and service; confirms orders and pricing; tracks deliveries.
• Efficiently and effectively resolves trade deductions and credit issues (working with Sales Development Management Teams as necessary); maintains accurate and current deduction records.
• Prepares timely and accurate sales reports on a weekly, monthly, and "on-demand" basis.
• Keeps Sales Development Management Teams fully informed of all appropriate matters, problems, issues, complaints, etc.
• Assists with related special projects and additional administrative tasks as required.
• Establishes professional and frequent lines of communication with clients, supervisors, associates, and customers and elevates issues and opportunities in a timely manner.
• Participates in training and development programs to improve communication, organization, analytical, and presentation skills.
• Is a "team player"; is honest and forthright with all parties; works well with peers; trains and develops subordinates; adheres in all respects to the Code of Business Conduct.

Perks:

• Paid Holidays
• Medical/Dental/Vision/VTL
• Flexible Spending Account
• Company-paid Life/AD&D Insurance
• 401k match
• Generous PTO

Requirements

What We're Looking for

• Basic proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Comfortable using standard office technology and learning new software systems.
• Strong attention to detail, organization, and communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience with order processing and follow-up in an office environment is required.
• Previous experience or familiarity with the consumer products, food/non-food, retail, or wholesale industries is preferred but not required.