Customer Service Representative (Wayne, PA)

C.A. Ferolie; Wayne (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Holidays

Medical/Dental/Vision/VTL

Flexible Spending Account

Company-paid Life/ADD Insurance

401k match

Generous PTO

Job summary

C.A. Ferolie is seeking a Customer Service Representative in Wayne, PA to act as a liaison between clients and customers by processing orders, handling inquiries, resolving issues, and coordinating with Sales Development Management Teams.

Key duties include accurate order processing, responding to inquiries about promotions and pricing, tracking deliveries, and maintaining records. The role emphasizes teamwork, attention to detail, and proactive communication.

Qualifications

• Basic proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Comfortable using standard office technology and learning new software systems.
• Strong attention to detail, organization, and communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience with order processing and follow-up in an office environment is required.
• Previous experience or familiarity with the consumer products, food/non-food, retail, or wholesale industries is preferred but not required.

Responsibilities

• Process orders accurately using the computerized system; update files and invoices as needed.
• Respond to inquiries re: promotions, orders, and pricing; track deliveries.
• Resolve trade deductions and credit issues with Sales Development Teams as necessary; maintain deduction records.
• Prepare timely and accurate sales reports on a weekly, monthly, and on-demand basis.
• Keep teams informed of issues, complaints, and opportunities; communicate with clients and customers.
• Assist with related special projects and administrative tasks; participate in training to improve skills.

Skills

Attention to detail

Organization

Communication skills

Multitasking

Order processing experience

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Who We Are

At C.A. Ferolie, we pride ourselves on maintaining strong traditions of excellence, providing our valued clients with tailored sales and marketing solutions since 1947. Our teams are enthusiastic, experienced, and knowledgeable people who consistently exceed expectations. We are family-owned and operated, giving us unparalleled flexibility to invest locally in talent and development that delivers industry-leading results.

Description

Who We Are

At C.A. Ferolie, we pride ourselves on maintaining strong traditions of excellence, providing our valued clients with tailored sales and marketing solutions since 1947. Our teams are enthusiastic, experienced, and knowledgeable people who consistently exceed expectations. We are family-owned and operated, giving us unparalleled flexibility to invest locally in talent and development that delivers industry-leading results.

We are looking for a Customer Service Representative who will serve as a liaison between clients and customers by processing customers' orders for clients' products, handling inquiries, resolving complaints and problems, and communicating with the Sales Development Management Teams.

Essential Duties And Responsibilities

• Accurately and efficiently processes orders for clients' goods, using a computerized order processing system: completes order forms, updates files, enters promotions, and adjusts and invoices orders according to clients' instructions (price discrepancies, post-month changes, quantity changes due to mis-shipments, etc.).
• Responds to client, customer, and internal inquiries re: promotions, orders, and service; confirms orders and pricing; tracks deliveries.
• Efficiently and effectively resolves trade deductions and credit issues (working with Sales Development Management Teams as necessary); maintains accurate and current deduction records.
• Prepares timely and accurate sales reports on a weekly, monthly, and "on-demand" basis.
• Keeps Sales Development Management Teams fully informed of all appropriate matters, problems, issues, complaints, etc.
• Assists with related special projects and additional administrative tasks as required.
• Establishes professional and frequent lines of communication with clients, supervisors, associates, and customers and elevates issues and opportunities in a timely manner.
• Participates in training and development programs to improve communication, organization, analytical, and presentation skills.
• Is a "team player"; is honest and forthright with all parties; works well with peers; trains and develops subordinates; adheres in all respects to the Code of Business Conduct.

Perks

• Paid Holidays
• Medical/Dental/Vision/VTL
• Flexible Spending Account
• Company-paid Life/AD\'D Insurance
• 401k match
• Generous PTO

Requirements

What We're Looking for

• Basic proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Comfortable using standard office technology and learning new software systems.
• Strong attention to detail, organization, and communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience with order processing and follow-up in an office environment is required.
• Previous experience or familiarity with the consumer products, food/non-food, retail, or wholesale industries is preferred but not required.