Customer Service Representative - Warehousing and Logistics - Clayton

Atlanta Bonded Warehouse Corporation; Clayton (IN); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Care Service Representative to join their dynamic team. In this remote role, you will provide exceptional customer service, utilizing your in-depth knowledge of company products while collaborating effectively with internal teams. Your responsibilities will include managing order processing, coordinating communications, and ensuring a seamless customer experience. This position offers a unique opportunity to contribute to a leading 3PL warehousing service provider, where your skills will directly impact operational efficiency and customer satisfaction. If you are detail-oriented, possess strong problem-solving abilities, and thrive in a collaborative environment, this role is perfect for you.

Qualifications

• Proficient in Microsoft Office and web applications.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Coordinate workload with Customer Care and Operations teams.
• Support order planning and processing from creation to delivery.
• Handle communication between customers and internal teams.

Skills

Attention to detail

Problem-solving skills

Strong communication skills

Interpersonal skills

Microsoft Office proficiency

Flexibility

Education

Strong computer aptitude

Tools

Windows-based software

Web-based applications

Job description

Salary Range:

$20.71 - $24.73 per hour

Shift:

Monday - Friday

This is a working remote position

We are a Drug Free Workplace

About Us:

Atlanta Bonded Warehouse Corporation, with over 70 years of continuous operation, is a leading warehouse service provider. Our unwavering commitment to excellence and unique focus on delivering the best customer experience in the 3PL industry sets us apart and gives our clients a distinct competitive advantage. We are proud to be an industry leader in 3PL warehousing services, including supply chain management and integrated WMS.

At ABW, our transportation, co-packaging, and warehouse services are designed to provide seamless logistics solutions for our clients and their customers. We are committed to decreasing costs, increasing efficiency, and improving the overall performance of our integrated warehousing solutions. As an HR Administrator, you will be at the forefront of this mission, ensuring that our 3PL warehousing and distribution services are conducted with the highest level of integrity and efficiency, always putting people first and appreciating the value they bring to our operations.

Summary:

The customer care service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Duties and Responsibilities:

1. Work directly with the internal team of Customer Care, Inventory Control, and Operations to best allocate workload. Data entry, monitoring phone and email, workspace organization, and filing.
2. Support order planning and processing from creation to delivery.
3. Review order shipping combinations, securing appointments for delivery, securing carriers based on shipping schedule, allocation, and pricing.
4. Perform general clerical support duties such as photocopying, filing, e-filing, and file maintenance.
5. Work independently to complete all assigned tasks within timely guidelines.
6. Responsible for large amounts of communication between customers; internal and external.
7. Additional duties as assigned.

Knowledge and Skills:

• Must have a great work ethic which includes acute attention to detail, problem-solving skills, and a positive attitude.
• Strong communication skills, both verbal and written.
• Strong interpersonal skills, able to successfully interact with all levels within the organization.
• Proven problem-solving capability using root cause analyses.
• Working knowledge of windows-based software; example – Office Suite.
• Working knowledge of Web-based applications; example – online ordering.
• Flexible schedule is a must.

Minimum Educational or Training Requirements:

• Strong computer aptitude and demonstrated proficiency using Microsoft Office.

People Management:

• Direct Reports – None.