Customer Service Representative/ Veterinary Receptionist

Moreland-Animal-Hospital; Moreland (GA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

401k with company match

Paid time off

Job summary

Moreland Animal Hospital in Moreland, GA is seeking an outgoing Veterinary Receptionist/Client Service Representative to be the welcoming face of our team. In this fast-paced role you will manage appointments, patient flow, phones, and inquiries while delivering compassionate service.

Ideal candidates are friendly, detail-oriented, highly organized, and enjoy teamwork. We offer a full-time schedule with weekday hours and a competitive benefits package.

Qualifications

• 1+ years in customer service or front-desk roles.
• Previous veterinary receptionist experience preferred.
• Experience with vet practice software is a plus.
• Strong communication and professional service in sensitive situations.
• Excellent organization and time management.

Responsibilities

• Welcome clients and manage a multi-line phone system.
• Schedule appointments and manage daily patient flow.
• Process transactions and maintain records.
• Provide information about services and policies.
• Collaborate with team to deliver compassionate care.

Skills

Customer service experience

Phone system management

Verbal and written communication

Organizational skills

Appointment scheduling

Payments processing

Team collaboration

Calm under pressure

Tools

Shepherd Vet PM Software

Job description

Customer Service Representative/ Veterinary Receptionist

Moreland, GA

Moreland Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $18-22per hour, for each hour worked


• This is a flexible, full-time position, with a 5/8 schedule and availability needed Monday-Friday. No weekends!

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance


• Life insurance and disability


• Employee Assistance Program (EAP)


• 401k with company match


• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role


• Previous veterinary receptionist or healthcare-related front-desk experience preferred


• Proficiency in the following skills:
  
  
  • Ability to manage a multi-phone line system while assisting in-person clients
  
  
  • Experience working with veterinary practice management software, especially shepherd, preferred
  
  
  • Exceptional verbal and written communication skills
  
  
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  
  
  • Strong organizational and time management skills
  
  
  • Experience scheduling appointments and coordinating calendars preferred
  
  
  • Ability to accurately process payments and maintain financial records
  
  
  • Positive attitude and willingness to collaborate with a team
  
  
  • Ability to remain calm, professional and solution-oriented during busy periods
  
  

Why choose Moreland Animal Hospital?

Moreland Animal Hospital is a community-focused, small animal practice in Moreland, GA dedicated to providing compassionate, high-quality care. We are a 5-doctor teamthat values collaboration, positivity, and a supportive, family-like culture.

Our hospital is fully equipped withdigital X-ray, in-house lab capabilities, a surgical suite, cold laser therapy, and acupuncture services, allowing us to deliver comprehensive care to our patients.

If you’re looking for a clinic where you can grow your skills, feel supported, and be part of a close-knit team, you’ll feel right at home here.

#LI-TR1

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$18 - $22 USD

Moreland AH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.