Customer Service Representative - Veterinary

Abqpetcarehospital; Pacifica (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Coastal Cat Clinic in Pacifica is seeking exceptional Client Service Representatives who bring warmth, compassion, and professionalism to every interaction. As the first and last point of contact, you will help create a calm, cat‑focused experience by welcoming clients at check‑in, coordinating appointments, and supporting the medical team.

This 8‑hour shift role offers $20–$23 per hour based on experience, plus a competitive benefits package. Saturday hours are required at this time.

Qualifications

• Excellent communication skills and a warm, professional demeanor.
• Able to multitask in a fast-paced clinical front desk.
• Demonstrates kindness, empathy, and professionalism with clients.
• Genuine love for cats and commitment to client service.

Responsibilities

• Greet clients at check-in and manage appointments.
• Support medical team and coordinate scheduling.
• Provide a calm, welcoming environment for patients and families.

Skills

Strong communication

Organizational skills

Multitasking

Empathy and kindness

Love for cats

Job description

Have you ever noticed how cats seem to know exactly who they trust? At Coastal Cat Clinic, we believe that first impressions matter — for both our feline patients and their people. That’s why we are seeking exceptional Client Service Representatives who bring warmth, compassion, and professionalism to every interaction.

As the first and last point of contact in our Gold Certified Cat Friendly Practice, our CSR team plays a pivotal role in shaping the client and patient experience. From welcoming clients at check-in to coordinating appointments and supporting the medical team, our CSRs help create a calm, positive environment that reflects our dedication to feline-focused care.

We are looking for individuals who offer:

• Strong communication and organizational skills
• The ability to multitask in a busy setting
• Kindness, empathy, and professionalism
• A genuine love for cats and commitment to client service

This position offers 8-hour shifts, with compensation based on experience ranging from $20–$23 per hour. Coastal Cat Clinic also provides a competitive and comprehensive benefits package. Please note that Saturday hours will be required at this time.

Our goal is to be recognized for the passion and high-quality care we provide to our feline community. We want every cat, and every client, to feel comfortable, valued, and cared for from the moment they walk through our doors.

If you are ready to be part of a team that is truly dedicated to feline excellence, we encourage you to learn more about us at: https://www.coastalcatclinicpacifica.com.

Minimum of 1 year related experience required.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.