Customer Service Representative - Veterinary

National Veterinary Associates; Pacifica (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

8-hour shifts

Competitive benefits package

Saturday hours

Job summary

Coastal Cat Clinic, a Gold Certified Cat Friendly Practice within the National Veterinary Associates (NVA) network, seeks exceptional Client Service Representatives who bring warmth, compassion, and professionalism to every interaction. As the first and last point of contact, CSRs welcome clients, coordinate appointments, and support the medical team to ensure a calm, positive feline-focused environment.

Minimum 1 year related experience required.

Qualifications

• Minimum of 1 year related experience required.

Responsibilities

• Welcoming clients at check-in
• Coordinating appointments and supporting the medical team
• Creating a calm, positive environment reflecting our dedication to feline-focused care.

Skills

Strong communication

Organizational skills

Multitasking

Kindness and empathy

Love for cats

Job description

Have you ever noticed how cats seem to know exactly who they trust? At Coastal Cat Clinic, we believe that first impressions matter — for both our feline patients and their people. That’s why we are seeking exceptional Client Service Representatives who bring warmth, compassion, and professionalism to every interaction.

As the first and last point of contact in our Gold Certified Cat Friendly Practice, our CSR team plays a pivotal role in shaping the client and patient experience. From welcoming clients at check-in to coordinating appointments and supporting the medical team, our CSRs help create a calm, positive environment that reflects our dedication to feline-focused care.

We are looking for individuals who offer:

• Strong communication and organizational skills
• The ability to multitask in a busy setting
• Kindness, empathy, and professionalism
• A genuine love for cats and commitment to client service

This position offers 8-hour shifts, with compensation based on experience ranging from $20–$23 per hour. Coastal Cat Clinic also provides a competitive and comprehensive benefits package. Please note that Saturday hours will be required at this time.

Our goal is to be recognized for the passion and high-quality care we provide to our feline community. We want every cat, and every client, to feel comfortable, valued, and cared for from the moment they walk through our doors.

Minimum of 1 year related experience required.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting‑related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.