Customer Service Representative – Veterinary

NVA; Pacifica (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits package

Cat Friendly Practice

Job summary

Coastal Cat Clinic in Pacifica is seeking exceptional Client Service Representatives who bring warmth, compassion, and professionalism to every interaction. You will be the first and last point of contact, helping create a calm environment that reflects our feline-focused care.

We offer 8-hour shifts with compensation based on experience ranging from $20-$23 per hour and a comprehensive benefits package; please note that Saturday hours will be required. Learn more at the clinic’s site.

Qualifications

• Minimum of 1 year related experience required.
• Strong communication and organizational skills.
• Ability to multitask in a busy setting.
• Kindness, empathy, and professionalism.
• Genuine love for cats and commitment to client service.

Responsibilities

• Greet clients at check-in and check-out.
• Coordinate and schedule appointments; support the medical team as needed.
• Maintain a calm, friendly environment and reflect the clinic’s Cat Friendly standards.

Skills

Strong communication

Organizational skills

Multitasking

Kindness & empathy

Love for cats

Job description

Have you ever noticed how cats seem to know exactly who they trust? At Coastal Cat Clinic, we believe that first impressions matter - for both our feline patients and their people. That's why we are seeking exceptional Client Service Representatives who bring warmth, compassion, and professionalism to every interaction.

As the first and last point of contact in our Gold Certified Cat Friendly Practice, our CSR team plays a pivotal role in shaping the client and patient experience. From welcoming clients at check-in to coordinating appointments and supporting the medical team, our CSRs help create a calm, positive environment that reflects our dedication to feline-focused care.

We are looking for individuals who offer:

• Strong communication and organizational skills
• The ability to multitask in a busy setting
• Kindness, empathy, and professionalism
• A genuine love for cats and commitment to client service

This position offers 8-hour shifts, with compensation based on experience ranging from $20-$23 per hour. Coastal Cat Clinic also provides a competitive and comprehensive benefits package. Please note that Saturday hours will be required at this time.

Our goal is to be recognized for the passion and high-quality care we provide to our feline community. We want every cat, and every client, to feel comfortable, valued, and cared for from the moment they walk through our doors.

If you are ready to be part of a team that is truly dedicated to feline excellence, we encourage you to learn more about us at: https://www.coastalcatclinicpacifica.com.

Minimum of 1 year related experience required.