Customer Service Representative - UniFirst First Aid + Safety

UniFirst; Fort Myers (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry leader in uniform services is seeking a dedicated Customer Service Representative. In this role, you will be the vital link between customers and sales staff, ensuring smooth communication and efficient order processing. Your responsibilities will include answering incoming calls, investigating errors, and providing assistance to potential new distributors. Join a company that values its employees and promotes from within, offering a family-like culture and numerous benefits. If you are passionate about delivering exceptional customer service and want to grow your career, this opportunity is perfect for you.

Benefits

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Supplemental Life Insurance

Long Term Disability

Vacation

Sick Time

Paid Holidays

Qualifications

• Customer service experience and strong written communication skills are essential.
• Ability to solve practical problems and handle customer complaints effectively.

Responsibilities

• Act as a liaison between customers and sales staff, answering calls and investigating errors.
• Process orders, update customer accounts, and file claims for freight companies.

Skills

Customer Service

Written Communication

Problem Solving

Basic Math Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Excel

Email

MAS 200

Lotus Notes

UPS/FedEx/Expressworks

Job description

Where will a UniFirst Career take you?
As an industry leader in the rental, lease and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry.

UniFirst is recognized on the Forbes “Platinum 400 - Best Big Companies” List. With over 14,000 employee Team Partners and more than 250 facilities throughout the United States, Canada, Mexico and Europe, you are never just a number when you work for UniFirst. What sets us apart from all other companies is that we still function as a family run business. When you work for UniFirst, you’re family!

UniFirst Corporation has a strong history of promoting from within. In fact, most of UniFirst's Senior Managers have come from within the Company. Opportunities are endless for those individuals who possess a strong work ethic, a commitment to quality, and above all else, a passion for delivering quality customer service, both internally and externally.

Our culture is what makes UniFirst an organization that stands out from the rest. Are you interested in loving your job? Find out just how far a career with UniFirst can take you.

Reports to: Customer Service Manager

Job Duties:

1. Liaison between customers and sales staff
2. Answer incoming calls
3. Investigate errors
4. File claims
5. Intercept shipments
6. Personal point of contact for customers and staff
7. Confirm shipments
8. Provide assistance to potential new distributors
9. Forward sales leads
10. Provide production information to customers and staff

Data Entry for:

1. Processing orders
2. Updating customer accounts
3. Log claims for freight companies
4. National account order forms
5. Pricing
6. Process various reports
7. Map “ship-to’s” and item cross reference in MAPADOC
8. E-mail invoices to customers upon request
9. Distribute incoming faxes
10. Retrieve orders from several order processing partners

UniFirst offers a Fleet of Benefits, 50+ to be exact!

1. 401K with Company Match
2. Profit Sharing
3. Health Insurance
4. Employee Assistance Program
5. Life Insurance
6. Supplemental Life Insurance
7. Long Term Disability
8. Vacation
9. Sick Time
10. Paid Holidays
11. Direct Payroll Deposit
12. Tuition Reimbursement
13. 30% Employee Discount
14. Employee Referral Program

Qualifications

• High school diploma or equivalent
• Written skills for email communication
• Customer Service experience
• Computer skills: word, excel, e-mail (Mas 200, Lotus Notes and UPS/FedX/Expressworks a plus)
• Ability to communicate effectively in English
• Basic math skills
• Ability to solve practical problems and deal with a variety of customer concerns, complaints and situations

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.