Customer Service Representative

Coastal Waste & Recycling, Inc; Fort Myers (FL); On-site; USD 35,000 - 72,000; Full time

Job summary

A leading waste management company is searching for a Customer Service Representative to ensure top-quality customer experiences in Fort Myers, FL. The role involves responding to customer queries, resolving complaints, and providing detailed support during service interactions. Candidates should have excellent communication skills and a focus on customer satisfaction.

Benefits

401(k) Plan with Company Matching

Opportunities for Overtime Pay

Professional Development Opportunities

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, preferably in waste management.
• Proficiency in customer service software.

Responsibilities

• Respond to customer inquiries regarding waste services and billing.
• Address and resolve customer complaints.
• Maintain detailed records of customer interactions.

Skills

Communication

Problem-Solving

Attention to Detail

Organizational Skills

Education

High School Diploma

Additional Education in Customer Service

Job description

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Join Coastal Waste & Recycling as a Customer Service Representative!

Coastal Waste & Recycling is seeking a dedicated and customer-focused Customer Service Representative to join our team and deliver top-notch customer service!

About Us:

Coastal Waste & Recycling is a growing privately owned, locally operated solid waste disposal and recycling company headquartered out of Boca Raton, Florida serving communities across Florida, Georgia, and South Carolina (and more to come)!

At Coastal Waste & Recycling, our company culture is based on integrity. We do the right things for our employees, customers, community, and environment. Because we are focused on doing the right things, accountability, safety, environmental stewardship, and customer service are organic to our culture.

What’s In It For You:

• Highly Competitive Pay
• 401(k) Plan with Company Matching Program
• Various Employee-Centric Perks and Initiatives
• Opportunities for Overtime Pay
• Opportunities for Professional Development and Growth

Your Role:

As a Customer Service Representative, you will play a key role in ensuring a seamless experience for our customers. You’ll handle inquiries, resolve issues, and provide top-notch support, all while maintaining a high level of customer satisfaction. This position requires strong communication skills, keen attention to detail, and the ability to thrive in a fast-paced environment.

• Respond promptly and professionally to customer calls regarding waste collection services, billing, and account management
• Address and resolve customer complaints efficiently to ensure a positive experience
• Process service requests, cancellations, and account updates with accuracy
• Maintain organized records of customer interactions, transactions, and feedback
• Collaborate with dispatch and operations teams to ensure timely service delivery
• Provide clear information about services, policies, and procedures
• Follow up with customers to confirm issue resolution and satisfaction
• Assist with reporting and documentation as needed

What We’re Looking For:

• High school diploma or equivalent; additional education in customer service or related fields is a plus
• Previous experience as a customer service representative, preferably in waste management or a related industry
• Strong communication and interpersonal skills
• Proficiency in customer service software and other relevant computer applications
• Excellent problem-solving skills and attention to detail
• Ability to multitask and perform under pressure
• Strong organizational and time management skills

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Customer Service, and Other

• Industries

  Environmental Services, Air, Water, and Waste Program Management, and Water, Waste, Steam, and Air Conditioning Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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