Customer Service Representative-Ticket Agent/Yard Attendant

Cross Sound Ferry Services; New London (CT); On-site; USD 20,457 - 29,136; Full time

Job summary

A regional ferry service provider is seeking motivated individuals for seasonal customer service positions at their New London Terminal. Responsibilities include engaging with and directing customers, managing ticket transactions, and maintaining the terminal. Ideal candidates will possess a positive attitude, effective communication skills, and the ability to work outdoors in various weather conditions. Opportunities are available for both full-time and part-time roles, with year-round potential.

Qualifications

• Must have a positive attitude and ability to engage with customers.
• Willing to work outside in varying weather conditions.
• Detail-oriented and able to manage cash transactions.

Responsibilities

• Engage with and direct customers in a friendly manner.
• Check in, change reservations, and issue tickets using computers.
• Explain policies and procedures to customers.
• Help clean and maintain terminal.

Skills

Good communication skills

Positive attitude

Willingness to learn

Job description

Are you looking for looking for an interesting customer service job in a unique and exciting environment? Or maybe you have wanted to work outside and consider yourself a people person? Cross Sound Ferry’s New London Terminal could be a fantastic fit for you! We are looking for motivated and detail-oriented individuals to come join our team! We operate a busy terminal, where we assist our customers going to Long Island, Block Island, or aboard our Lighthouse Cruises. Our outside yard staff focus on checking customers in and providing direction while our ticket agents primarily work inside handling cash and resolving customer related issues. We are looking for candidates that have positive attitudes, good communication skills, and are willing to learn. While it can be tough working outside in different weather conditions, it can also be rewarding! We have full and part time positions available both inside and outside. All positions are seasonal with a lot of year round potential. Please apply online or directly at our New London Terminal located at 2 Ferry St., New London.

Starting Rate: $18.00/hr

Primary duties include, but not limited to:

• Engage with and direct customers in a friendly manner
• Check in, change reservations, and issue tickets using handheld or desktop computers and printers
• Explain policies and procedures to customers
• Help clean and maintain terminal
• Watch for and report suspicious behavior
• Outside positions require line handling to dock ferries
• Outside positions require vehicle and pedestrian traffic control