Customer Service Representative

Community Choice Financial Family of Brands; Northport (AL); Sur place; USD 31 000 - 47 000; Plein temps

Avantages offerts par ce poste

Paid training

Learning platform

Cross-brand training

Key Holder program

Career advancement

Educational reimbursement

Medical insurance options

401(k) retirement plan

Life and AD&D insurance

Flexible benefits

Employee assistance

Discount marketplace

Paid time off

Casual dress code

Résumé du poste

Easy Money in Northport, AL, is seeking a Customer Service Representative to assist customers with financial solutions and in-store transactions such as check cashing, money transfers, and payments.

This entry-level role includes hands-on training and development across our brands, with a robust benefits package and opportunities for advancement within a high-performance team.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age(19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsabilités

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic environment.

Connaissances

Verbal and written communication

Attention to detail

Data entry accuracy

Computer skills (POS, Microsoft Office

Formation

High school diploma or equivalent

Outils

POS system

Microsoft Office

Description du poste

Your Opportunity:

Customer Service Representative

Easy Money

Northport, AL

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.

Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands‑on training, coaching, and development as we invest in your long‑term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, then read on!

What We Offer:

Compensation

The hourly wage for the position is$15.00per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits & Perks*

• Paid on-the-job training and a comprehensive new hire program.

• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.

• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.

• Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.

• Performance-based career advancement.

• Educational Reimbursement Program.

• Multiple coverage choices for medical insurance, allincludetelemedicine and medical spending accountoptions(HSA/FSA).

• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.

• Company-Sponsored Life and AD&D Insurance.

• Basic and EnhancedVoluntary benefitsso you may choose the right coverage at the right price for you and your family.Plansincludedental, vision, short-term and long-term disability plans,supplemental life and AD&D insurance,accident, criticalillness, hospitalindemnity,ID theft protection, legal services program,and pet insurance.

• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.

• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.

• Paidtimeoffthat grows with you, starting with12 daysin your first year.

• A relaxed, business casual dress code that includes jeans and sneakers!

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governingplandocuments which should be consulted foradditionaldetails and eligibility requirements.

What We’re Looking For – Qualifications and Skills:

• A high school diploma or equivalent.

• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.

• Meticulous attention to detail and ability to accurately enter data.

• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.

• Must be at least 18 years of age(19 in Alabama).

• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.

• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Nice to Haves – Preferred Qualifications and Skills

• Experience in check cashing, document verification, and/or money order processing.

• Prior cash handling, cash drawer/vault management experience.

• Bilingual (English/Spanish) is a plus and may be required for certain locations.

• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).

What You’ll Do – Essential Duties and Responsibilities:

• Connect with customers to cultivate lasting relationships that drive repeat business.

• Review, validate, and process customer transactions with accuracy.

• Maximize customer success by offering personalized financial services that fit their lifestyle.

• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.

• Build new business by completing daily call campaigns.

• Assist in customer account management and collections by accepting payments and managing customer appointments.

• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.

• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.

• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.

• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.

• Engage in ongoing training and stay current on product and process changes.

• Work efficiently in a dynamic