Customer Service Representative (Teller) - Houghton

Range Bank; Houghton (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off (2 weeks to start)

Volunteer time off (1 day per year)

Paid holidays (9.5 days per year)

Health insurance through Blue Cross BC

Telehealth with $0 copay

HSA plan options with employer contrib

Vision

401(k) with up to 6% match

Short term disability (company paid)

Long term disability (company paid)

Job summary

Range Bank is seeking a Customer Service Representative in Michigan to handle deposits, disburse funds, and routine transactions while maintaining a thorough knowledge of policy, products, and procedures. You will be on the frontline, delivering excellent service and upholding confidentiality and cyber security awareness.

Range Bank provides a clear training path for new and experienced staff, including a rotation schedule with hours from 8:30 a.m. to 5:30 p.m.

Qualifications

• High School Diploma required.
• 1 year of customer service or cash-handling experience preferred.
• Ability to identify and resolve issues.
• Excellent customer service and communication skills."

Responsibilities

• Provides excellent customer service in a friendly and professional manner.
• Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions.
• Ensures all transactions comply with regulatory and bank policies and maintain confidentiality.
• Performs account maintenance and opens new accounts on request.
• Maintains product knowledge to cross-sell and informs customers of services.
• Participates in projects and initiatives to improve company performance.
• Has authority to resolve complex customer issues and adheres to policies.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma

Some college preferred

Job description

Customer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank’s policies, and deposit products and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction.

Whether you are new or experienced in the banking industry, we provide all the training needed for the position! We have a well-built training path to help you succeed in your role and reach the next promotion level.

Will require working at other offices in the Copper Country region. Schedule to include hours between 8:30 a.m. and 5:30 p.m. Monday-Friday and Saturdays on a rotation basis.

About Range Bank

We are a community bank that has been established since 1887 with 9 locations in the U.P. and Wisconsin. We believe in the core values of respect, ownership, community, strength and knowledge and are looking for someone who shares those same values.

Primary Responsibilities

• Provides excellent customer service in a friendly and professional manner
• Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction
• Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information
• Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request
• Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary
• Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance
• Has the authority and discretion to resolve complex customer issues
• Adheres to Range Bank policies and procedures
• Upholds the highest level of confidentiality and cyber security awareness
• High School Diploma
• One year customer service or cash-handling experience
• Ability to identify and resolve/escalate issues
• Exceptional customer service and communication skills
• Strong attention to detail

Preferred Qualifications

• Prior financial services industry experience
• Some college education or a degree in a related field

Full Time Benefits include:

• Paid time off (2 weeks to start)
• Volunteer time off (1 day per year)
• Paid holidays (9.5 days per year)
• Health insurance through Blue Cross Blue Shield of Michigan
• Telehealth with $0 copay
• HSA plan options, including employer contribution
• Vision
• 401(k) retirement plan with up to 6% match (after 1 year)
• Short term disability insurances (paid 100% by company)
• Long term disability insurance(paid 100% by company)