Customer Service Representative/Teller

Security First Bank; Callaway (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off & holidays

Employee assistance program (EAP)

Life & disability insurance

Career development & growth

Job summary

Security First Bank in Callaway, NE seeks a Customer Service Representative to support daily banking needs, including transactions and new accounts, while upholding confidentiality and accuracy.

The role requires strong customer service and communication skills, with a focus on accuracy in a fast-paced environment. Eligible employees receive a comprehensive benefits package and opportunities for growth.

Qualifications

• High school diploma or GED required.
• Cash-handling, banking, or customer service experience preferred.
• Strong customer service, communication, and relationship-building skills.
• Basic accounting knowledge and proficiency with computer applications.
• Ability to maintain confidentiality, manage multiple tasks, and work accurately in a fast-paced environment.

Responsibilities

• Process customer transactions, including deposits, withdrawals, payments, transfers, ACH, and wire requests.
• Open new accounts, perform account maintenance, and maintain accurate customer records.
• Provide exceptional customer service by assisting with inquiries, problem resolution, and online banking support.
• Balance cash transactions, research discrepancies, and ensure accuracy in daily operations.
• Promote bank products and services, maintain compliance, and support branch operations as needed.

Skills

Cash handling

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Tools

Banking software

Microsoft Office

Job description

Job Details: Job Location: Callaway - Callaway, NE 68825-0098, Position Type: Full-time, Education Level: High School, Travel Percentage: None, Job Shift: Day, Job Category: Customer Service,

Ready to take the next step in your banking career?

Position Overview: The Customer Service Representative is an essential, customer-facing role responsible for assisting customers and potential customers with their everyday banking needs. This includes processing financial transactions, opening new accounts, answering questions, and providing guidance on bank products and services. The position requires strong customer service skills, attention to detail, and the ability to work with confidential information in a professional manner.

Why Security First Bank

At Security First Bank and Security First Insurance, we've been helping individuals, families, businesses, and agricultural operations succeed since 1898. As a locally owned financial services organization, we're committed to building lasting relationships, serving our communities, and investing in our employees.

When you join our team, you’ll become part of an organization that values integrity, teamwork, professional growth, and make a positive impact every day.

At Security First, we believe investing in our employees is just as important as investing in our communities. Eligible employees enjoy a competitive benefits package, including:

Benefits full-time

• Competitive pay
• Medical, dental & vision insurance
• 401(k) with company match
• Paid time off & paid holidays
• Employee assistance program (EAP)
• Life & disability insurance
• Professional development & career growth opportunities

Key Responsibilities

• Process customer transactions, including deposits, withdrawals, payments, transfers, ACH, and wire requests.
• Open new accounts, perform account maintenance, and maintain accurate customer records.
• Provide exceptional customer service by assisting with inquiries, problem resolution, and online banking support.
• Balance cash transactions, research discrepancies, and ensure accuracy in daily operations.
• Promote bank products and services, maintain compliance, and support branch operations as needed.

Qualifications: Qualifications and Experience

• High school diploma or GED required.
• Cash-handling, banking, or customer service experience preferred.
• Strong customer service, communication, and relationship-building skills.
• Basic accounting knowledge and proficiency with computer applications.
• Ability to maintain confidentiality, manage multiple tasks, and work accurately in a fast-paced environment.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.