Customer Service Representative Team Lead - National Remote

Lensa; Tampa (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading career site seeks a Customer Service Representative Team Lead for a remote position with UnitedHealth Group. The role involves handling inbound calls, verifying Medicaid eligibility, and providing referrals. Candidates should have at least 2 years of customer service experience, a High School Diploma, and be available for full-time shifts, including weekends and evenings.

Benefits

Comprehensive benefits package

Incentive programs

Stock purchase options

401k contributions

Qualifications

• At least 2 years of customer service experience in insurance, medical, behavioral health, or financial technology.
• Familiarity with computer systems and ability to learn complex systems.
• Availability for full-time work, including weekends and evenings.

Responsibilities

• Taking inbound calls regarding Medicaid services.
• Researching and providing referrals to providers/agencies.
• Verifying Medicaid eligibility using a computer database.

Skills

Organizational skills

Multi-tasking

Education

High School Diploma / GED

Tools

Windows applications

Job description

Customer Service Representative Team Lead - National Remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Customer Service Representative Lead is responsible for answering incoming calls regarding Optum Salt Lake County Behavioral Health Providers, services available in Salt Lake County, and Medicaid benefit plans.

This position is full-time (40 hours/week), Monday - Friday. Employees must have flexibility to work any of our 8-hour shifts, Sunday – Saturday, 8:00 am - 11:00 pm EST (October - March) and Monday – Friday, 8:00 am – 11:00 pm EST (April – September). Occasional overtime may be required based on business needs.

We offer weeks of on-the-job training, with hours based on schedule or discussed on your first day.

Primary Responsibilities

• Taking inbound calls
• Researching and providing referrals to providers/agencies in Salt Lake County for Medicaid-eligible consumers
• Verifying Medicaid eligibility using a computer database
• Providing additional information such as phone numbers or addresses when contacted by individuals
• Completing administrative tasks supporting the Care Coordination team

You will be rewarded and recognized for your performance in an environment that challenges you, provides clear success criteria, and offers development opportunities for other roles.

Required Qualifications

• High School Diploma / GED
• Must be 18 years or older
• At least 2 years of customer service experience in insurance, medical, behavioral health, or financial technology
• Familiarity with computer and Windows applications, with the ability to learn complex systems
• Availability to work full-time, including weekends and evenings, with occasional overtime

Preferred Qualifications

• Experience working with Financial Health Technology

Telecommuting Requirements

• Ability to keep sensitive documents secure
• Dedicated, private work area
• High-speed internet connection in your location

Soft Skills

• Strong organizational skills
• Understanding of multiple Medicaid services and benefit plans
• Ability to multi-task
• Adherence to Telecommuter Policy

Note: Residents of certain states are eligible for an hourly range of $19.47 to $38.08, based on various factors. Benefits include comprehensive packages, incentive programs, stock purchase options, and 401k contributions.

Application deadline: Minimum of 2 business days or until a sufficient candidate pool is reached. Early removal possible due to volume.

UnitedHealth Group’s mission is to help people live healthier lives and improve the health system. We are committed to diversity, equity, and inclusion, and to mitigating our environmental impact. We are an Equal Employment Opportunity employer and a drug-free workplace, requiring drug tests prior to employment.