Customer Service Representative (Team Lead)

Wiraa; United States; Remote; USD 19,000 - 39,000; Full time

Job summary

A leading company in healthcare seeks a Customer Service Representative Lead to assist Medicaid-eligible consumers. This full-time, remote role requires expertise in customer service and includes training to support success within the organization. Responsibilities include managing inquiries about behavioral health and Medicaid benefits while providing exceptional service.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) contributions

Paid training

Qualifications

• Minimum two years of customer service experience in related fields.
• Proficiency with Windows PC applications.

Responsibilities

• Respond to inbound calls regarding behavioral health providers.
• Research and provide referrals to appropriate providers.
• Verify Medicaid eligibility using company systems.

Skills

Customer Service

Organizational Skills

Flexibility

Education

High school diploma or GED

Job description

2 days ago Be among the first 25 applicants

About The Company

Optum is a global organization dedicated to improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives. We are committed to fostering a diverse and inclusive culture, offering career development opportunities, comprehensive benefits, and a collaborative work environment. Join us to make a meaningful impact on the communities we serve and help advance health equity on a global scale.

About The Company

Optum is a global organization dedicated to improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives. We are committed to fostering a diverse and inclusive culture, offering career development opportunities, comprehensive benefits, and a collaborative work environment. Join us to make a meaningful impact on the communities we serve and help advance health equity on a global scale.

About The Role

The Customer Service Representative Lead will serve as a primary point of contact for Medicaid-eligible consumers in Salt Lake County, assisting with inquiries about behavioral health providers and Medicaid benefit plans. This full-time remote position requires flexibility to work varied shifts and occasional overtime. The role includes on-the-job training and ongoing support to help you succeed and grow within the company.

Responsibilities

• Respond to inbound calls regarding Salt Lake County Behavioral Health Providers and Medicaid benefit plans
• Research and provide referrals to appropriate providers and agencies
• Verify Medicaid eligibility using company systems
• Direct callers to correct contacts when they have reached the wrong organization
• Complete administrative tasks supporting the Care Coordination team as assigned
• Deliver exceptional customer service with professionalism and accuracy
  
  

Qualifications

• High school diploma or GED required
• Minimum two years of customer service experience in insurance, medical, behavioral health, or financial technology fields
• Proficiency with Windows PC applications and ability to learn complex computer systems
• Flexibility to work full-time shifts Sunday–Saturday, 8:00 AM–11:00 PM EST (October–March), and Monday–Friday, 8:00 AM–11:00 PM EST (April–September), including occasional overtime
• Strong organizational skills and ability to multi-task effectively
• Preferred: experience with financial health technology
  
  

Benefits

• Competitive hourly wage between $19.47 and $38.08, based on location and experience
• Comprehensive benefits including health, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase plan and 401(k) contributions
• Paid training and opportunities for career advancement
  
  

Equal Opportunity Employer

UnitedHealth Group is an Equal Employment Opportunity and Affirmative Action employer. We are committed to creating an inclusive environment and provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Technology, Information and Internet

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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