Customer Service Representative - State Farm Agent Team Member Spring Valley - NY

Pwheeler; Village of Spring Valley (NY); On-site; USD 43,000 - 73,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Uncapped commissions

Job summary

State Farm Agent Team Member in Spring Valley, NY seeks a Customer Service Representative to deliver exceptional service, resolve inquiries, and drive sales within a Fortune 100 affiliated agency. This full-time role offers training, advancement opportunities, health insurance, and performance-based commissions.

Ideal candidates are customer-oriented, proficient with MS Office and CRM, and willing to obtain Life/Health licensing.

Qualifications

• Customer-focused and empathetic team member.
• Must be licensed in Life/Health and bank certified (P&C licensed preferred).
• Strong selling, communication, and negotiation skills; results-driven.
• Proficient with MS Office and CRM practices; ability to build relationships.
• Willing to obtain necessary licenses and speak Creole.
• Ability to present to audiences and manage time effectively.

Responsibilities

• Interact with customers on behalf of the company in a professional manner.
• Provide prompt, accurate, and friendly customer service on inquiries about insurance availability, coverages, changes, and billing.
• Build and maintain positive business relationships with customers.
• Reach out to customer leads via warm referrals and cold calls.
• Resolve problems to maximize customer satisfaction and meet sales targets.
• Coordinate sales efforts with team members and other departments.

Skills

Customer care

MS Office

CRM practices

Sales track record

Communication & negotiation

Time management

Presentations

Relationship management

Licensing (Life/Health)

P&C licensing

Creole speaker

Tools

MS Office

CRM

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Spring Valley - NY

• Bonus based on performance
• Health insurance
• Opportunity for advancement

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Pedriena Wheeler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. You will get continuous training, room for advancement, and an opportunity to be an integral part of a growing team of insurance agents.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Proficiently interact with customers on behalf of the company
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through warm, referral, and cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Be a part of a group under a Fortune 100 conglomerate
• Keep abasrt of best practices and promotional trends
• Continuously improve through feedback

QUALIFICATIONS

• Customer care skills
• Knowledge of MS Office
• Familiarity with CRM practices along with the ability to build productive business professional relationships
• Highly motivated and target-driven with a proven track record in sales
• Excellent selling, communication, and negotiation skills
• Prioritizing, time management, and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback
• Willing to become licensed in Life/Health and bank certified

**P&C Licensed required

**Creole Speaker Required

Join us in learning and growing as you engage customers in ways to protect their families and assets

***Base pay + UNCAPPED COMMISSIONS included in pay

Compensation $43,000.00 - $73,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.