Customer Service Representative - State Farm Agent Team Member Salem, NH

Ed Ibanez; Salem (NH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Paid time off

Parental leave

Tuition assistance

Job summary

State Farm is seeking a Customer Service Representative to join an agent team in Salem, NH. This full-time role will deliver exceptional client experiences, handle policy information, updates, and claims while coordinating with the agency team to meet community needs.

The ideal candidate has strong communication and multitasking abilities, plus prior customer service experience. The position offers benefits and opportunities for internal growth within a State Farm agency.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication

Interpersonal skills

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Salem, NH

• 401(k)
• 401(k) matching
• Bonus based on performance
• Paid time off
• Parental leave
• Tuition assistance

ROLE DESCRIPTION

MUST HAVE State Farm EXPERIENCE

You will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $55,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.