Customer Service Representative - State Farm Agent Team Member Porltand - OR

Sfpdxagent; Portland (OR); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Free food & snacks

Opportunity for advancement

Paid time off

Job summary

State Farm Agent Scott Brennan in Portland, OR is seeking a Customer Service Representative to join our agency team. You will build relationships, respond to inquiries, and deliver friendly, accurate service to policyholders and community members.

This full-time position offers growth potential, paid time off, 401(k) matching, and a performance-based bonus. You will collaborate with the office team to educate clients on insurance options and support policy administration.

Qualifications

• Customer-focused and empathetic
• Strong verbal and written communication
• Ability to educate customers on insurance options
• Team-oriented and reliable

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service regarding insurance availability, coverages, policy changes, transfers, claims, and billing.
• Educate customers using a needs-based review process to explain insurance options.
• Communicate effectively to meet customer needs while supporting business development.

Skills

Dedicated to customer service

Excellent communication skills

Able to relate to customers

Proactive problem-solving

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Porltand - OR

Replies within 24 hours

• 401(k) matching
• Bonus based on performance
• Free food & snacks
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Scott Brennan - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.