Customer Service Representative - State Farm Agent Team Member Phoenixville - PA

Sean Collins - State Farm Agent; Phoenixville (Chester County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Opportunity for advancement

Job summary

Sean Collins - State Farm Agent in Phoenixville, PA is seeking a Customer Service Representative for a full-time role. You will build customer relationships, provide prompt service, and educate clients about insurance options.

Responsibilities include handling inquiries, processing policy changes, and assisting with billing and claims, with opportunities for advancement and a competitive compensation package. The position offers a collaborative team environment and professional licensing support.

Qualifications

• Excellent communication skills - written, verbal and listening.
• People-oriented and customer-focused.
• Organizational skills and attention to detail.
• Self-motivated with proactive problem solving.
• Ability to work well in a team and relate to customers.
• Licensing in Property & Casualty and Life & Health required to obtain.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service for insurance inquiries, coverages, policy changes, transfers, claims, and billing.
• Educate customers about insurance options using a needs-based review.

Skills

Communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive problem solving

Teamwork

Customer service

Education

Property & Casualty license (must be able to obtain)

Life and Health license (must be able to obtain)

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Phoenixville - PA

• 401(k)
• 401(k) matching
• Health insurance
• Opportunity for advancement
• Paid time off

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• Salary plus commission/bonus
• 401K
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation $45,000.00 - $65,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.