Customer Service Representative - State Farm Agent Team Member Madison - AL

Myagent247; Madison (AL); On-site; USD 30,000 - 80,000; Full time

Benefits offered by this job

Simple IRA

Group Life Insurance Benefits

Salary plus commission/bonus

Paid time off

Advancement opportunities

Job summary

Myagent247 is seeking a Customer Service Representative to join a State Farm agent team in Madison, AL. The role focuses on building relationships, delivering value-based conversations, and providing exceptional customer experiences in a fast-paced environment.

Responsibilities include handling inquiries about insurance options, policy changes, billing, claims, and eligibility. The position offers a base salary with commission/bonus and benefits such as paid time off and potential for growth

Qualifications

• Interest in marketing products and services based on customer needs.
• Excellent interpersonal skills.
• Excellent communication skills – written, verbal and listening.
• Organizational skills.
• Self-motivated and detail oriented.
• Proactive in problem solving.
• Ability to work in a team environment.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Teamwork

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Madison - AL

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of customer service representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• Simple IRA
• Group Life Insurance Benefits
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Provide timely and thorough activity reports to agent
• Ability to effectively relate to a customer
• Knowledge of life products
• Knowledge of health products
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation $30,000.00 - $80,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.