Customer Service Representative - State Farm Agent Team Member Macomb - MI

Aaronseitzinsurance; Michigan; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Monthly and annual bonuses

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Aaron Seitz - State Farm Agent is seeking a Customer Service Representative to join a State Farm Agent team in Michigan. You’ll handle customer inquiries, provide policy information, process changes, and assist with claims while delivering friendly, accurate service that supports agency growth.

This full-time role emphasizes teamwork, professional development, and community involvement, with a supportive family-like culture and opportunities for advancement.

Qualifications

• Effective communication and interpersonal skills.
• Detail-oriented and able to multitask in a busy environment.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Multitasking

Customer service

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Macomb - MI

Replies within 24 hours

• Monthly and annual bonuses
• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Our agency opened in April 2012 and has grown into a strong team of 6. We pride ourselves on maintaining a culture that is both fun and family oriented, where team members feel supported personally and professionally. Work-life balance is important here, so we offer flexibility to ensure no one has to miss important family events.

Beyond the office, we're actively involved in our community through charity work and sporting events, giving back to the people and organizations that make our community special. We're looking for someone who values teamwork, enjoys a positive and family-focused atmosphere, and is excited to be part of an agency that works hard while making a difference.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Aaron Seitz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $45,000.00 - $65,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.