Customer Service Representative - State Farm Agent Team Member

Eric Rivera - State Farm Agent; Wilkes-Barre (Luzerne County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Opportunity for advancement

Job summary

Eric Rivera - State Farm Agent in Wilkes-Barre, PA is seeking a Customer Service Representative to deliver exceptional customer experiences and support policyholders with their insurance needs. You will coordinate with agency teammates and assist the community with inquiries and policy updates.

This role emphasizes attention to detail, empathy, and a customer-focused approach, with potential for internal growth for motivated and sales-minded candidates.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Opportunity for advancement

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Eric Rivera - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.